Summary
Overview
Work History
Education
Timeline
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Serena Enriquez

Ontario,CA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

7
7
years of professional experience

Work History

Flight Operations Supervisor

United Parcel Service, UPS
Ontario, CA
07.2024 - Current
  • Oversaw daily flight operations, emphasizing load planning and aircraft fueling for safe and efficient departures.
  • Ensured adherence to FAA and company regulations by overseeing and verifying weight and balance compliance.
  • Engaged with load planners, ramp teams, and fueling crews to troubleshoot and mitigate operational disruptions in real time.
  • Conducted thorough reviews of flight documentation and operational data to ensure compliance before departure.

Aircraft Load Planner

United Parcel Service, UPS
Ontario, CA
10.2023 - 07.2024
  • Analyzed and adjusted aircraft cargo loads electronically to align with weight balance and structural constraints.
  • Reviewed and confirmed all cargo and flight documentation, encompassing load manifests and flight paperwork, to support operational efficiency.
  • Facilitated efficient loading processes through direct collaboration with air ramp personnel.

Box Office Coordinator

AEG Worldwide
Los Angeles, CA
01.2019 - 02.2023
  • Managed box office operations for high-profile events at Crypto.com Arena, The Novo, and Microsoft Theatre.
  • Directed ticketing processes and coordinated event logistics to enhance attendee experience during concerts, sports, and special events.
  • Coordinated interactions among promoters, venue personnel, and guests to guarantee efficient and effective event operations.

Education

Associate of Science - Business Administration

Citrus College
Glendora, CA
06-2020

Timeline

Flight Operations Supervisor

United Parcel Service, UPS
07.2024 - Current

Aircraft Load Planner

United Parcel Service, UPS
10.2023 - 07.2024

Box Office Coordinator

AEG Worldwide
01.2019 - 02.2023

Associate of Science - Business Administration

Citrus College
Serena Enriquez