Serena Faith Godwin
Houston,TX
Summary
- High productivity and efficient task completion. Specialize in client communication, case management CRM's data analysis to enhance intake processes. Excel with teamwork, and adaptability, ensuring seamless integration into any professional setting while effectively meeting client needs and organizational goals.
- Skillfully direct and motivate customer service personnel in successful strategies to manage calls and increase efficiency. Excellent problem-solving, team leadership and mentoring skills.Flexible and eager to learn new skills Very much a People person. Strong organization and analytical skills, Excellent interpersonal skills, office and telephone etiquette..
- Help front-line associates maintain high customer satisfaction by delivering solid support and managing escalated calls.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Intake Specialist
Signature Landmark Properties
Houston, TX
10.2017 - Current
- Property owner's in taking info on multi family Properties
- Provided follow-up assistance with clients who have completed services by helping them explore additional resources or options.
- Identified potential areas of improvement within existing processes or protocols in order to enhance efficiency or effectiveness of service delivery.
- Prepared reports summarizing data related to intakes processed.
- High Call Volume - 100 Calls Text Emails per day.
- Developed individualized plans based on Client's needs, preferences, abilities, and goals.
Customer Service Manager GM Assistant
Fusion Autoplex
Houston, TX
01.2013 - 10.2017
- Assist in all Departments In Sales of Luxury Vehicles Public Relations - Meet with Banks and Credit Unions
- Internet Sales -Internet Department BDC Set Appointment, emailing, Texting Social Media Reviews
- Managed the development comprehensive knowledge base used by team members when responding to customers' queries.
- Set clear expectations and helped employees pursue optimal paths for achieving each luxury Car buying Experience.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
Front Desk / Receptionist
Magnolia Bar & Grill
Houston, TX
05.1996 - 12.2013
- Training all Staff front house & Behind the Bar
- Conduct an inventory, Organized Weekly
- Responded to customer inquiries via phone, email, and in person.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Education
Business Degree - High school diploma or GED
National Education Centre
Skills
- Outstanding Customer Service
- Interpersonal Communication
- Application support / Data Entry
- Scheduling participants
- Customer Engagement
- Relationship Building
- Listening skills Attention To details Able multi-task
- Receptionist Basic Computer Skilled
- Always a team player
- Punctionality /Flexible Schedule
- Clear speaking Voice / Phone Etiquett
- Dress Professional at all time
- Event Planning / Project management
- Office Management
- Facebook Advertising Social media
- Confidentiality
- Appointment Scheduling
- Computer Skilled
- Team Collaboration
- Problem-solving abilities
- Client Engagement
- Creative Thinking
- CRM Software
- Interpersonal Communication
- Application support
- Customer Engagement / Relationship Building
Certification
Waitress / Hostess
Additional Information
Customer Service Skills flexible and eager to learn. Strong organization and analytical skills. Able to multitask in a busy environment. Ability to operate standard office equipment.
Assessments
Cognitive ability, Proficient
Timeline
Senior Intake Specialist
Signature Landmark Properties
10.2017 - Current
Customer Service Manager GM Assistant
Fusion Autoplex
01.2013 - 10.2017
Front Desk / Receptionist
Magnolia Bar & Grill
05.1996 - 12.2013
Business Degree - High school diploma or GED
National Education Centre
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