Serena Fiscella
Lancaster,SC
Summary
Versatile Regional Human Resources Manager offering extensive background in retention and recruitment, benefits administration and records management. Organized and hardworking with outstanding multitasking and problem-solving capabilities.
Professional and experienced worker in challenging environments, demanding strong organizational, personal and technical skills. Confident and poised in interactions with individuals on all levels. Meticulous and resourceful in completing projects; able to multitask effectively.
Overview
19
19
years of professional experience
Work History
Regional HR Manager
Genpak
11.2023 - 09.2024
- Corporate Office
- Implemented successful change management initiatives, supporting employees during organizational transitions.
- Conducted thorough employee evaluations, providing feedback and guidance for professional growth.
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
Human Resource Project Manager
Genpak
03.2021 - 11.2023
- Corporate Office
- Establishing projects related to the Human Resources department
- Learning them, training them, and then implementing them
- This included training the Human Resource Managers from all our plant locations and then having them implement them in their new daily duties
- Most of my projects included working with a company called ADP
- We were establishing moving from all paper documents and filing to electronic versions, with the emphasis on an Employee from Recruitment to retirement and all the stages of such in between
- This includes an RPO/RM/ATS system, eI9, Onboarding and DocCloud, WOTC, FLSAOT, Workforce Manager Payroll, and document collection and storage
- With Employee ADP sight for electronic application of their own information within this system
- I have also worked on the Quantum Survey implementation, as well as the PayScale Wage Analysis project
- Location scoping for expansion of a few of our plants
- Corporate Office
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Streamlined recruitment processes for faster candidate sourcing and reduced time-to-fill rates.
Human Resource Manager
Genpak
07.2018 - 03.2021
- Sebring Location
- Maintain and enhance Human Resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices
- Prepare weekly payroll for hourly workforce
- Prepare personnel forecast to project employment needs
- Establish a recruiting, interviewing, and testing program, as well as orientation and training programs
- Maintain employee benefits programs and inform employees of benefits
- Conduct investigations, maintain records, and represent the organization at hearings
- Maintain a Human Resources system that meets top management information needs
- Hear and resolve employee grievances, counseling employees and supervisors
- Maintain an elevated level of confidentiality
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
Front Office and Medical Billing
Our Children’s Rehab Center
01.2017 - 07.2018
- My job of cleaning up and acquiring programs needed for the school completed, I was then moved over to the sister company (The Rehab Clinic)
- I cleaned up the front office and all Medical Records
- When that was all acquired, I was then asked to move on to medical billing to help with backlogs of unpaid bills
- I had to learn this task as well as many others their I had never acquired prior to this position,along with the tasks I completed at the school
- I learned all new training for what I needed to in about 2 weeks and moved on to working on the medical billing
- I was then required to locate the missing funds from the past billing due to not being logged in or following up with the insurance companies for payment
- Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
- I continued to do this position along with some from the school as well until the time I left in July of 2018
- Posted payments and charges to patient accounts and participated in billing processes.
- Navigated complex insurance claims processes to ensure prompt reimbursement for services rendered.
Front Office Administrator
Our Children’s Academy and Clinic
01.2016 - 12.2017
- Maintaining the Front Office for administration, faculty, parents, and students
- Along with the front office duties, I also acquired scholarship funding for the special needs student to be able to be enrolled at the private school without owing any fees
- During my year that I was at the school I also acquired the free and reduced lunch program for the students as a private school
- I then moved on to getting the free Title One Tutoring program administered to the student at the school as well
- I then moved over to the sister company to the school and cleaned up at that location as well
Owner, Office & Human Resources Manager
Southern Livestock Systems, Manufacturing & Properties LLC
01.2010 - 12.2016
- Maintained an elevated level of professionalism, as well an elevated level of customer service for dealers and retail customers, and all other clients
- Handling: Hiring, and letting employees go, Benefits & Compensation, Workers’ compensation claims, Performance Evaluation, including raises, Process Auditing, Labor Agreements, Drug Screening, Payroll management, Safety compliance, Policy & Procedure enforcement, Discrimination & Sexual Harassment training, Conflict resolution
- As well as multi-line phones, billing and invoicing, Accounts payable & receivable, shipping & receiving, supply & product ordering, Payroll taxes & sales tax, Banking & accounting
Office Manager, Human Resource Manager
Circle R Ranch & Livestock Equipment
01.2006 - 12.2010
- Maintained an elevated level of professionalism, as well as an elevated level of customer service for dealers and retail customers
- Handling: Multi-line phones, supply & product ordering, billing invoices, tax identification, shipping & receiving, accounts payable & receivable
Education
High School -
Lake Howell High School
Winter Park, FL06.1992
Skills
- QuickBooks
- Medlin Payroll
- Human Resources
- Tax preparation
- Invoices & Filing
- Ordering & Shipment
- Kronos Payroll
- ADP input & maintain
- Benefit enrollment & maintain
- Orientations & Training
- Maintaining OSHA logs & records
- Handling work comp claims & records
- FMLA & PLOA
- Filing against unemployment claims
- Medical Billing
- Scholarship Funding
- Team building new programs and Trainings EEs on them
- RPO/ATS -ADP/online
- WFM Payroll-ADP
- Onboarding-ADP/online
- HRIS
- Employee Relations
- Training development
- HR policies and procedures
- Project Management
- Candidate Sourcing
- Pre-Employment Screening
- Talent Acquisition
- Recruitment Strategies
- Payscale-Wage Analyst
- Retention Strategies
- Training and mentoring
- Human Resources Operations
- Exit Interviews
- Recruitment and selection
- Policy Enforcement
- Internal Communications
- Legal Compliance
- Online position posting
Volunteer Experience
- Babson Park Elementary, Tutoring, Classroom Assistant, Fundraiser & Event Coordinator
- Our Children’s Academy, Hippotherapy; physical, occupational, and speech-language treatment
- Lake Wales High School, Executive Board; overseeing Prop Construction for Special Events
- Lake Wales Soccer Club, Competitive Team Manager
Timeline
Regional HR Manager
Genpak
11.2023 - 09.2024
Human Resource Project Manager
Genpak
03.2021 - 11.2023
Human Resource Manager
Genpak
07.2018 - 03.2021
Front Office and Medical Billing
Our Children’s Rehab Center
01.2017 - 07.2018
Front Office Administrator
Our Children’s Academy and Clinic
01.2016 - 12.2017
Owner, Office & Human Resources Manager
Southern Livestock Systems, Manufacturing & Properties LLC
01.2010 - 12.2016
Office Manager, Human Resource Manager
Circle R Ranch & Livestock Equipment
01.2006 - 12.2010
High School -
Lake Howell High School