Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Serena Fisher

Umatilla,FL

Summary

To obtain a position within a professional working and learning environment which would enable me to utilize and further develop my knowledge and skills


Authorized to work in the US for any employer


Overview

21
21
years of professional experience

Work History

Community Relations Manager

Senior Helpers
Leesburg, FL
01.2021 - Current
  • Serving the community as a resource, Meeting and signing up new clients, Data entry, working closely with rehabs and discharge planners in local hospitals, Networking in the community at local events
  • Phone customer service
  • Built, leveraged and shared positive relationships and partnerships with various external and internal stakeholders.
  • Marketed offerings and services to community.
  • Developed and executed quarterly rolling calendar of events.
  • Stayed within budget for marketing expenses.

Account Executive

Medical Services Of America
Ormond Beach, FL
06.2019 - 12.2019
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Prospected new clientele through networking, cold calling, canvassing and referrals.
  • Drove new business development through qualifying leads, building relationships and executing strategic sales.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.

Community Relations Coordinator /Account Executive

Halifax Health Hospice
Port Orange, FL
03.2017 - 01.2020
  • Built, leveraged and shared positive relationships and partnerships with various external and internal stakeholders.
  • Marketed offerings and services to community.
  • Developed and executed quarterly rolling calendar of events.
  • Stayed within budget for marketing expenses.
  • Evaluated and recommended organizations, individuals and events through formal brand litmus test focused on identifying strategies.

Administrative Assistant

Halifax Health Hospice
Port Orange, FL
01.2015 - 03.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Organized weekly staff meetings and logged minutes for corporate records.

Restaurant Supervisor /Server

Hamptons Drive In
DeLand, FL
02.2001 - 01.2015
  • Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Monitored adherence to corporate policies, procedures, and standards as well as industry health and safety regulations.
  • Greeted and interacted positively with customers, promoting specials and providing information on key product offerings.
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
  • Monitored, evaluated and audited food and beverage services to maintain high levels of patron satisfaction.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Maintained [Number]% accuracy rate in regards to financial transactions and oversaw error-free processing of cash, check and credit card transactions.
  • Organized implementation of new banners, displays, and menus.

Education

Sales Certificate - Sales And Marketing Education

University of Central Florida
01.2019

High School Diploma -

University of Phoenix

Skills

  • Excel
  • Microsoft office
  • Outlook
  • Powerpoint
  • Word
  • Multi phone
  • Multi phone line
  • Meditech
  • Account Management
  • Sales
  • Salesforce
  • Data Entry
  • Cold Calling
  • MS Office
  • Quickbooks
  • Receptionist
  • Allscripts
  • Event Planning
  • Medical Scheduling
  • Hospice Care
  • Medical Records
  • Certifications and Licenses
  • Driver's license
  • Assessments
  • Sales: Influence & Negotiation — Proficient
  • November 2019
  • Persuading reluctant customers to buy products or services, and influencing and negotiating with
  • Customers to meet sales goals
  • Full results: Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field
  • Additional Information
  • Skills
  • Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Multi phone line system
  • Public Presentations
  • Client Meetings
  • Client Needs Assessment
  • Researching Competitors
  • Team Meetings
  • Team Management
  • Inventory Management
  • Report Preparation and Analysis
  • New Hire Orientation
  • Activity Monitoring
  • Personnel Management
  • Community Relations Management
  • Professional Networking
  • Development Activities
  • Customer Engagement Strategies
  • Referral Network
  • Facilitating Coordination
  • Special Events
  • Community Events
  • Community Engagement
  • Microsoft Excel
  • Outreach Planning
  • Office Supplies and Inventory
  • Friendly and Relatable
  • Team Goals
  • Office Equipment Management

Affiliations

Deland Rotary member West Volusia Chamber of Commerce member Deland Chamber of Commerce member Coordinates activities and events Market Home Health Works with nursing facilities, assisted living facilities, and providers Community Relations Coordinator/ Account Executive Halifax Health Hospice January 2015 to June 2019 West Volusia) Member of Deland Rotary Club Volusia Young Professional Group board member West Volusia Chamber of Commerce member Deland Chamber of Commerce member Coordinates activities and events Market Hospice and Home Health to facilities Admissions

Timeline

Community Relations Manager

Senior Helpers
01.2021 - Current

Account Executive

Medical Services Of America
06.2019 - 12.2019

Community Relations Coordinator /Account Executive

Halifax Health Hospice
03.2017 - 01.2020

Administrative Assistant

Halifax Health Hospice
01.2015 - 03.2017

Restaurant Supervisor /Server

Hamptons Drive In
02.2001 - 01.2015

Sales Certificate - Sales And Marketing Education

University of Central Florida

High School Diploma -

University of Phoenix

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Serena Fisher