Serena Frederic
Naples,FL
Summary
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sterilization Technician
Bayview Dental Arts
10.2022 - 05.2024
- Performed sterilization procedures on medical equipment and instruments according to established protocols
- Collaborated with healthcare professionals to ensure that all necessary items were properly sterilized and available when needed
- Followed strict infection control guidelines to prevent the spread of pathogens in healthcare settings
- Operated autoclaves, ultrasonic cleaners, and other sterilization equipment effectively and safely
- Adhered to safety regulations and best practices in handling hazardous materials during the sterilization process.
Social Media Manager
FREELANCE
12.2021 - 07.2022
- Developed and implemented social media strategies to increase brand awareness and drive engagement across multiple platforms
- Managed social media accounts, including content creation, scheduling, and monitoring of posts
- Created compelling visual content, such as graphics, images, and videos, to enhance brand presence on social media
- Engaged with followers and responded to comments/messages in a timely manner to foster positive customer relationships
- Implemented influencer partnerships/collaborations to expand reach and drive brand advocacy
- Utilized paid advertising options on various social media platforms to boost reach, engagement, and conversions
- Managed online reputation by addressing customer concerns or negative feedback in a professional manner
- Identified target audience segments based on demographics, interests, behaviors, etc
- For more effective targeting of content/advertising campaigns.
Receptionist
Florida State University
09.2019 - 05.2022
- Greeted and welcomed visitors, providing a positive first impression of the company
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
- Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
- Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
- Managed office supplies inventory by monitoring stock levels and placing orders when necessary
- Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction.
Hostess
The Hangout
12.2020 - 08.2021
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Managed guest seating efficiently, ensuring optimal use of available tables and minimizing wait times
- Effectively communicated with servers, kitchen staff, and management to coordinate seating arrangements and maintain smooth operations
- Provided accurate wait time estimates to guests, managing expectations in a professional manner
- Maintained cleanliness and organization of the host/hostess station, creating an inviting first impression for guests
- Assisted in taking reservations over the phone or through online platforms, accurately recording guest information
- Handled customer inquiries and concerns promptly and professionally, resolving issues to ensure guest satisfaction
- Collaborated with the serving team to accommodate special requests or dietary restrictions from guests
- Coordinated with other host/hostess team members during shift changes to ensure seamless transitions for incoming/outgoing staff
- Maintained knowledge of daily specials, menu items, promotions, and any changes in restaurant policies or procedures.
Nordstrom Sales Associate
Nordstrom Rack
05.2019 - 12.2019
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale.
Education
Master of Science - Biomedical Sciences
Barry University
Miami, FL05.2025
Bachelor's degree in Exercise Science - undefined
Florida State University
Tallahassee, FL07.2022
Skills
- Personal Protective Equipment
- Chemical Handling
- Quality assurance procedures
- Hazardous waste disposal
Certification
CPR Certification, 04/01/2024
Timeline
Sterilization Technician
Bayview Dental Arts
10.2022 - 05.2024
Social Media Manager
FREELANCE
12.2021 - 07.2022
Hostess
The Hangout
12.2020 - 08.2021
Receptionist
Florida State University
09.2019 - 05.2022
Nordstrom Sales Associate
Nordstrom Rack
05.2019 - 12.2019
Master of Science - Biomedical Sciences
Barry University
Bachelor's degree in Exercise Science - undefined
Florida State University
CPR Certification, 04/01/2024
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