Overview
Work History
Education
Skills
Certification
Timeline
Generic

Serena Frederic

Naples,FL

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sterilization Technician

Bayview Dental Arts
10.2022 - 05.2024
  • Performed sterilization procedures on medical equipment and instruments according to established protocols
  • Collaborated with healthcare professionals to ensure that all necessary items were properly sterilized and available when needed
  • Followed strict infection control guidelines to prevent the spread of pathogens in healthcare settings
  • Operated autoclaves, ultrasonic cleaners, and other sterilization equipment effectively and safely
  • Adhered to safety regulations and best practices in handling hazardous materials during the sterilization process.

Social Media Manager

FREELANCE
12.2021 - 07.2022
  • Developed and implemented social media strategies to increase brand awareness and drive engagement across multiple platforms
  • Managed social media accounts, including content creation, scheduling, and monitoring of posts
  • Created compelling visual content, such as graphics, images, and videos, to enhance brand presence on social media
  • Engaged with followers and responded to comments/messages in a timely manner to foster positive customer relationships
  • Implemented influencer partnerships/collaborations to expand reach and drive brand advocacy
  • Utilized paid advertising options on various social media platforms to boost reach, engagement, and conversions
  • Managed online reputation by addressing customer concerns or negative feedback in a professional manner
  • Identified target audience segments based on demographics, interests, behaviors, etc
  • For more effective targeting of content/advertising campaigns.

Receptionist

Florida State University
09.2019 - 05.2022
  • Greeted and welcomed visitors, providing a positive first impression of the company
  • Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
  • Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
  • Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
  • Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
  • Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
  • Managed office supplies inventory by monitoring stock levels and placing orders when necessary
  • Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction.

Hostess

The Hangout
12.2020 - 08.2021
  • Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
  • Managed guest seating efficiently, ensuring optimal use of available tables and minimizing wait times
  • Effectively communicated with servers, kitchen staff, and management to coordinate seating arrangements and maintain smooth operations
  • Provided accurate wait time estimates to guests, managing expectations in a professional manner
  • Maintained cleanliness and organization of the host/hostess station, creating an inviting first impression for guests
  • Assisted in taking reservations over the phone or through online platforms, accurately recording guest information
  • Handled customer inquiries and concerns promptly and professionally, resolving issues to ensure guest satisfaction
  • Collaborated with the serving team to accommodate special requests or dietary restrictions from guests
  • Coordinated with other host/hostess team members during shift changes to ensure seamless transitions for incoming/outgoing staff
  • Maintained knowledge of daily specials, menu items, promotions, and any changes in restaurant policies or procedures.

Nordstrom Sales Associate

Nordstrom Rack
05.2019 - 12.2019
  • Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
  • Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
  • Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
  • Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
  • Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
  • Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
  • Effectively communicated promotions, discounts, and special offers to customers at the point of sale.

Education

Master of Science - Biomedical Sciences

Barry University
Miami, FL
05.2025

Bachelor's degree in Exercise Science - undefined

Florida State University
Tallahassee, FL
07.2022

Skills

  • Personal Protective Equipment
  • Chemical Handling
  • Quality assurance procedures
  • Hazardous waste disposal

Certification

CPR Certification, 04/01/2024

Timeline

Sterilization Technician

Bayview Dental Arts
10.2022 - 05.2024

Social Media Manager

FREELANCE
12.2021 - 07.2022

Hostess

The Hangout
12.2020 - 08.2021

Receptionist

Florida State University
09.2019 - 05.2022

Nordstrom Sales Associate

Nordstrom Rack
05.2019 - 12.2019

Master of Science - Biomedical Sciences

Barry University

Bachelor's degree in Exercise Science - undefined

Florida State University
CPR Certification, 04/01/2024

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Serena Frederic