Serena Frederic
Naples,FL
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sterilization Technician
Bayview Dental Arts
10.2022 - 05.2024
- Performed sterilization procedures on medical equipment and instruments according to established protocols
- Collaborated with healthcare professionals to ensure that all necessary items were properly sterilized and available when needed
- Followed strict infection control guidelines to prevent the spread of pathogens in healthcare settings
- Operated autoclaves, ultrasonic cleaners, and other sterilization equipment effectively and safely
- Adhered to safety regulations and best practices in handling hazardous materials during the sterilization process.
Social Media Manager
FREELANCE
12.2021 - 07.2022
- Developed and implemented social media strategies to increase brand awareness and drive engagement across multiple platforms
- Managed social media accounts, including content creation, scheduling, and monitoring of posts
- Created compelling visual content, such as graphics, images, and videos, to enhance brand presence on social media
- Engaged with followers and responded to comments/messages in a timely manner to foster positive customer relationships
- Implemented influencer partnerships/collaborations to expand reach and drive brand advocacy
- Utilized paid advertising options on various social media platforms to boost reach, engagement, and conversions
- Managed online reputation by addressing customer concerns or negative feedback in a professional manner
- Identified target audience segments based on demographics, interests, behaviors, etc
- For more effective targeting of content/advertising campaigns.
Receptionist
Florida State University
09.2019 - 05.2022
- Greeted and welcomed visitors, providing a positive first impression of the company
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
- Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
- Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
- Managed office supplies inventory by monitoring stock levels and placing orders when necessary
- Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction.
Hostess
The Hangout
12.2020 - 08.2021
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Managed guest seating efficiently, ensuring optimal use of available tables and minimizing wait times
- Effectively communicated with servers, kitchen staff, and management to coordinate seating arrangements and maintain smooth operations
- Provided accurate wait time estimates to guests, managing expectations in a professional manner
- Maintained cleanliness and organization of the host/hostess station, creating an inviting first impression for guests
- Assisted in taking reservations over the phone or through online platforms, accurately recording guest information
- Handled customer inquiries and concerns promptly and professionally, resolving issues to ensure guest satisfaction
- Collaborated with the serving team to accommodate special requests or dietary restrictions from guests
- Coordinated with other host/hostess team members during shift changes to ensure seamless transitions for incoming/outgoing staff
- Maintained knowledge of daily specials, menu items, promotions, and any changes in restaurant policies or procedures.
Nordstrom Sales Associate
Nordstrom Rack
05.2019 - 12.2019
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale.
Education
Master of Science - Biomedical Sciences
Barry University
Miami, FL05.2025
Bachelor's degree in Exercise Science - undefined
Florida State University
Tallahassee, FL07.2022
Skills
- Personal Protective Equipment
- Chemical Handling
- Quality assurance procedures
- Hazardous waste disposal
Certification
CPR Certification, 04/01/2024
Timeline
Sterilization Technician
Bayview Dental Arts
10.2022 - 05.2024
Social Media Manager
FREELANCE
12.2021 - 07.2022
Hostess
The Hangout
12.2020 - 08.2021
Receptionist
Florida State University
09.2019 - 05.2022
Nordstrom Sales Associate
Nordstrom Rack
05.2019 - 12.2019
Master of Science - Biomedical Sciences
Barry University
Bachelor's degree in Exercise Science - undefined
Florida State University
CPR Certification, 04/01/2024
Similar Profiles
Mrs. Jessica BuzzerioMrs. Jessica Buzzerio
School Social Worker at New Visions School/Bayview Avenue School of ArtsSchool Social Worker at New Visions School/Bayview Avenue School of Arts
Olivia EastonOlivia Easton
Co-Op Student at Altima Bayview Dental CentreCo-Op Student at Altima Bayview Dental Centre
Karen RussellKaren Russell
Dental Hygienist CRDH at Bayview DentalDental Hygienist CRDH at Bayview Dental
Jodi LewisJodi Lewis
REGIONAL DIRECTOR OF QUALITY, RISK MANAGEMENT AND INFECTION CONTROL at LANDMARK HOSPITALSREGIONAL DIRECTOR OF QUALITY, RISK MANAGEMENT AND INFECTION CONTROL at LANDMARK HOSPITALS
Kamila VelezKamila Velez
Lead Instructor at Mathnasium of NaplesLead Instructor at Mathnasium of Naples