Serena Gibb
Carlsbad,CA
Summary
Customer-Focused Professional with 20+ years of customer service experience, including 2 years in City of Oceanside Development Services. Expertise includes building codes, permit facilitation, Code Enforcement regulations, and proficiency in City systems (TrakiT, RingCentral, BlueBeam).
Overview
33
33
years of professional experience
Work History
Permit Services Coordinator (via Robert Half)
City of Oceanside – Development Services Departmen
Oceanside , CA
07.2023 - Current
- Serve as primary point of contact for customers seeking building and construction permits
- Review and verify application documentation; guide applicants through submission requirements
- Scan, file, and upload permit documents and complaints into TrakiT; maintain digital and physical records
- Intake and route Code Enforcement complaints to appropriate personnel
- Assist in processing permit expedition applications and building official reviews
- Provide support at the public counter; resolve customer concerns and direct inquiries appropriately
- Use the Development Services website to help customers locate forms and understand procedures
Licensing Specialist
HP (formerly Peregrine Systems)
San Diego, CA
04.1997 - 09.2007
- Managed customer licensing compliance and support inquiries
- Collaborated with sales teams to deliver appropriate licensing options and ensure regulatory alignment
- Developed strong communication skills applicable to public-facing and policy-driven roles
Technical Support Representative
@Home Network / Excite Web Portal
Redwood City , CA
05.1993 - 07.1997
- Delivered front-line technical support to customers in a high-volume call center environment
Education
Associate Degree in Progress
Santa Rosa Junior College
Santa Rosa, CA06-2026
Skills
Technical: TrakiT, Microsoft Office (Word, Excel, Outlook), Google Workspace, Document Scanning and Filing Systems, Administrative: Public Counter Assistance, Recordkeeping, Permit Processing, Routing and Documentation, Interpersonal: Customer Service, Conflict Resolution, Cross-Department Collaboration, Public Communication, Certifications: ICC Certified Permit Technician
Timeline
Permit Services Coordinator (via Robert Half)
City of Oceanside – Development Services Departmen
07.2023 - Current
Licensing Specialist
HP (formerly Peregrine Systems)
04.1997 - 09.2007
Technical Support Representative
@Home Network / Excite Web Portal
05.1993 - 07.1997
Associate Degree in Progress
Santa Rosa Junior College