Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Serena Gilson

Norfolk,VA

Summary

Dedicated employee with strong customer service, multitasking, and time management skills. Committed to providing exceptional and memorable customer experiences.

Overview

4
4
years of professional experience

Work History

Call Center Representative

Life Protect 247
Norfolk, USA
12.2022 - Current
  • Taking calls from customers, answering questions, and addressing concerns.
  • Handling inbound and outbound calls.
  • Actively listened to customer needs and effectively provided solutions.
  • Tracking orders and resolving complaints.
  • Following scripts and guidelines for dealing with requests or complaints.
  • Assisting with orders, billing, or technical issues.
  • Staying updated on product knowledge to provide accurate information to customers.

Wholesale Representative

Worldwide Wholesale Warehouse
Norfolk, VA
10.2020 - 12.2022
  • Maintained proper documentation trail for efficient administration
  • Ensured accurate inventory levels through regular inventory checks
  • Managed and streamlined order fulfillment process for efficient distribution to pick-up locations
  • Returns processing.
  • Performed quality inspections on products for defects and damages
  • Inspected shipments received and sent out

Education

High School Diploma -

James Madison High School
Atlanta, GA
05-2020

Skills

  • Customer service
  • Fast learner
  • Communication skills
  • Sales
  • Flexible
  • Multitask
  • Adaptability
  • Leadership
  • Teamwork
  • Organized
  • People Skills

References

References available upon request.

Timeline

Call Center Representative

Life Protect 247
12.2022 - Current

Wholesale Representative

Worldwide Wholesale Warehouse
10.2020 - 12.2022

High School Diploma -

James Madison High School

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Serena Gilson