Serena Gilson
Norfolk,VA
Summary
Dedicated employee with strong customer service, multitasking, and time management skills. Committed to providing exceptional and memorable customer experiences.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Life Protect 247
Norfolk, USA
12.2022 - Current
- Taking calls from customers, answering questions, and addressing concerns.
- Handling inbound and outbound calls.
- Actively listened to customer needs and effectively provided solutions.
- Tracking orders and resolving complaints.
- Following scripts and guidelines for dealing with requests or complaints.
- Assisting with orders, billing, or technical issues.
- Staying updated on product knowledge to provide accurate information to customers.
Wholesale Representative
Worldwide Wholesale Warehouse
Norfolk, VA
10.2020 - 12.2022
- Maintained proper documentation trail for efficient administration
- Ensured accurate inventory levels through regular inventory checks
- Managed and streamlined order fulfillment process for efficient distribution to pick-up locations
- Returns processing.
- Performed quality inspections on products for defects and damages
- Inspected shipments received and sent out
Education
High School Diploma -
James Madison High School
Atlanta, GA05-2020
Skills
- Customer service
- Fast learner
- Communication skills
- Sales
- Flexible
- Multitask
- Adaptability
- Leadership
- Teamwork
- Organized
- People Skills
References
References available upon request.
Timeline
Call Center Representative
Life Protect 247
12.2022 - Current
Wholesale Representative
Worldwide Wholesale Warehouse
10.2020 - 12.2022
High School Diploma -
James Madison High School
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