Serena Guiza
Phoenix,AZ
Summary
Previous Staff Leader/Front Desk Attendant with proven customer service skills to meet demands of a busy environment. Friendly and willing to interact with guests to promote deals and create enjoyable experiences. Experienced in cultivating healthy and welcoming learning environments. Effectively builds rapport with children, parents and educational providers to support a school setting. Easily trainable in any position needed.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
HearingLife
08.2023 - Current
- Evaluated and optimized office workflows for peak efficiency, identifying areas of improvement and implementing necessary changes to better serve patients.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Ensured regulatory compliance by staying up-to-date on industry standards and best practices related to patient care coordination.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in patients.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Worked with patients to schedule tests and procedures.
Lead Preschool Teacher
Standing Stones Christian Academy
02.2022 - 04.2023
- Promoted sensory development by providing access to different textures.
- Assisted teacher with developing creative program suitable for preschool children.
- Maintained tidy and clean classroom consistent with safety and health standards.
- Organized snack time and nap hours.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Enhanced 2-3-year-old students understanding of rules, safety and behavioral guidelines and disciplinary protocols by redesigning and simplifying them.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Developed age-appropriate activities and programs for children 0 to 3 years old.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs and monitoring of behaviors.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Guest Service Representative/Crafter
Nothing Bundt Cakes
11.2021 - 02.2022
- Oversaw fast-paced front desk operations and guests' needs at busy bakery.
- Took orders over phone and in-person, recording guest information in computer system and verifying details.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Maintains strong product knowledge to educate guests on size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
- Cleaned, sanitized and restocked workstation.
- Prioritized workload according to schedule to complete orders by delivery time.
- Assembled orders according to specifications.
Staff Leader/Front Desk Receptionist
Glenfair Lanes
09.2019 - 11.2021
- · Operated POS cash register and equipment to collect payments, process checks, cash and credit purchases or refunds.
- · Managed the turnaround of customers for the entirety of a shift
- · Led opening and closing procedures while ringing up customers
- · Trained team members on cash register operation and cash handling.
- · Responded to guest inquiries and service issues.
- · Cleaned lanes and tables to reduce spread of germs and bacteria.
- · Oversaw kitchen counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- · Assisted wait staff with timely food delivery and guest requests while sharing knowledge of food and bar menu items with new guests
- · Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Led employee relations through effective communication, coaching, training, and development.
- Implemented training programs to maximise team member development and potential.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Upsold additional products and services to customers, increasing revenue.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Bachelor Of Business - Business Management
Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZHigh School Diploma -
Maryvale High School
Phoenix, AZ05.2021
Skills
- Customer Service
- Organization and Time management
- Flexible & Adaptable
- Teaching/Training
- Tech-savvy
- Routine management
- Point of Sale Knowledge
- Security Monitoring
- Lesson Planning
- Early Childhood Education
- Classroom management
- Group and individual instruction
- Student records management
- Inventory Management
- HIPAA Compliance
- Office Administration
Timeline
Patient Care Coordinator
HearingLife
08.2023 - Current
Lead Preschool Teacher
Standing Stones Christian Academy
02.2022 - 04.2023
Guest Service Representative/Crafter
Nothing Bundt Cakes
11.2021 - 02.2022
Staff Leader/Front Desk Receptionist
Glenfair Lanes
09.2019 - 11.2021
Bachelor Of Business - Business Management
Maricopa Community Colleges - Paradise Valley Community College
High School Diploma -
Maryvale High School
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