Serena Harris
Surprise,Arizona
Summary
Customer support and operations professional with expertise in regulated, process-driven environments. Proficient in ensuring documentation accuracy, compliance, and effective customer communication. Recognized for reliability, consistent performance, and strong cross-department collaboration. Open to customer service or administrative support roles, including remote opportunities.
Overview
32
32
years of professional experience
Work History
Quality Control Inspector
Conair Corporation
Glendale , Az
05.2014 - 10.2025
- Ensured product compliance with established quality and safety standards, contributing to safe distribution.
- Documented inspection results with consistent accuracy, reinforcing quality assurance in a regulated environment.
- Communicated discrepancies to vendors and internal teams, facilitating prompt corrective action.
- Maintained organized compliance records and supported process consistency across departments.
- Provided dependable performance over 11 years; role concluded due to departmental restructuring.
Warehouse / Vendor Coordinator
Cox Communications
Phoenix/ Surprise, Az
06.2008 - 03.2013
- Coordinated vendor orders and scheduled timely pickups to enhance operational efficiency.
- Managed inventory tracking and streamlined equipment distribution for field technicians.
- Ensured compliance with company procedures in high-volume environment.
Fraud Prevention Specialist
Discover Financial Services
Phoenix, AZ
06.2006 - 08.2008
- Reviewed and verified transactions, preventing financial loss and enhancing account security.
- Utilized fraud detection systems to mitigate risk while ensuring quality customer service.
- Communicated professionally with customers, upholding confidentiality standards.
Customer Service Representative
Telecable
Overland Park, KS
02.1994 - 07.2000
- Handled high-volume inbound calls, effectively resolving billing and service inquiries to enhance customer satisfaction.
- Educated customers on services, promotions, and troubleshooting techniques effectively.
- Coordinated technician dispatch, ensuring timely service completion and improved customer experience.
- Provided professional front-desk support for walk-in customers, facilitating efficient service and customer engagement.
- Supported training of new staff on service protocols and company policies.
Education
High School Diploma -
Shawnee Mission South
Overland Park, KS05-1986
Some College (No Degree) - Liberal Arts & Sciences Coursework
University of Kansas
Lawrence, KSSome College (No Degree) - General Studies Coursework
Johnson County Community College
Overland Park, KSSkills
- Quality Assurance
- Data accuracy
- Regulatory Compliance Support
- Time Management & Organizational Efficiency
- Team collaboration
- Client relations
- Conflict resolution
- Communication channels
Work Experience
01-2014
Timeline
Quality Control Inspector
Conair Corporation
05.2014 - 10.2025
Warehouse / Vendor Coordinator
Cox Communications
06.2008 - 03.2013
Fraud Prevention Specialist
Discover Financial Services
06.2006 - 08.2008
Customer Service Representative
Telecable
02.1994 - 07.2000
High School Diploma -
Shawnee Mission South
Some College (No Degree) - Liberal Arts & Sciences Coursework
University of Kansas
Some College (No Degree) - General Studies Coursework
Johnson County Community College