Serena Haver
Roseville,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. A detail-oriented team player and self starter with a strong background in clinic billing and revenue cycle management. Able to troubleshoot problems, communicate and lead while creating a supportive team environment.
Overview
11
11
years of professional experience
Work History
Client Billing Partner
OCHIN, Inc
04.2022 - 08.2023
- Functioned as medical and behavioral health biller, eligibility specialist and payment poster using EPIC software.
- Reconciled accounts receivable to general ledger.
- Completed month-end financial reporting and analysis for billing revenue cycle.
- Closely monitor payer updates and changes.
- Ensure timely processing of primary electronic/paper and secondary claims to meet targeted goals.
- Acted as liaison between assigned clinics and OCHIN Billing Service, fielding any questions and concerns and ensuring timely response.
- Collaborated with patients to insure proper insurance and demographic information for billing.
- Implement regular team meetings in-house and with clients via Zoom or MS Teams.
- Train new billing team members.
- Utilize Outlook calendar to coordinate meetings and track time.
Clinical Support Specialist II
Chapa-De Indian Health Program
07.2017 - 04.2022
- Provided guidance in the development, implementation and maintenance of EHR, eClinicalWorks.
- Developed and implemented performance improvement strategies within the clinics with a strong focus on billing.
- Coordinated and led training sessions with end users.
- Contributed to the development of reports to support operational activities and initiatives including but not limited to OSHPD, UDS, and GRPA.
- Developed reports in eClinicalWorks EBO system to routinely monitor FPL, 540B audits, and COVID vaccines.
- Coordinated and implemented patient portal and online payment collections.
Medical/Behavioral Health Billing Clerk
Chapa-De Indian Health Program
12.2013 - 07.2017
- Prepared medical and behavioral health claims for billing commerical, Medi-Cal and Medicare payers.
- Tracked payments and claims to ensure timely processing.
- Followed up with payers on missing payments and denials.
- Posted payments and collections on regular basis.
- Represented the billing department in regular meetings with vendors/payers.
- Ran month end accounts receivable reports and submitted them to company CFO.
- Contributed to the set up of eClinicalWorks during migration to new electronic billing system/EHR.
- Acted as EHR superuser for the billing department.
- While in this role over a four year span, collections doubled.
Dental Billing Clerk
Chapa-De Indian Health
07.2012 - 12.2013
- Handled invoicing and payment processing for dental billing.
- Communicated with patients regarding dental billing balances, resolving any discrepancies in a timely manner.
- Posted dental patient payments and remits.
- Reconciled the AR at month's end.
- Followed up on payer denials and requests for additional information to meet company standards and goals.
Education
High School Diploma -
Lincoln High School
Lincoln, CASierra College
Rocklin, CASkills
- MS Office
- Revenue Cycle Management
- Medicare and Medicaid Processes
- Behavioral Health and Medical Billing and Coding
- Experience with eClinicalWorks and EPIC EHRs
- Benefits Verifications
- Client Inquiries
- Customer Service
- Work Prioritization
- Time Management
- Data Analysis
Timeline
Client Billing Partner
OCHIN, Inc
04.2022 - 08.2023
Clinical Support Specialist II
Chapa-De Indian Health Program
07.2017 - 04.2022
Medical/Behavioral Health Billing Clerk
Chapa-De Indian Health Program
12.2013 - 07.2017
Dental Billing Clerk
Chapa-De Indian Health
07.2012 - 12.2013
High School Diploma -
Lincoln High School
Sierra College