Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serena Head

Granite City,IL

Summary

Dedicated Behavior Technician at Emergent Learning with expertise in implementing individualized behavior intervention plans and enhancing client communication skills. Proven ability to maintain patient confidentiality and optimize workflow efficiency. Strong active listening and problem-solving skills contribute to fostering positive client relationships and achieving significant progress in behavioral outcomes.

Experienced with preparing and dispensing medications accurately and efficiently. Utilizes strong organizational skills to manage inventory and maintain compliance with regulations. Knowledge of working collaboratively with pharmacists and healthcare teams to ensure optimal patient care.

Professional with substantial experience, ready to excel in this role. Expertise in efficiently managing document workflows, ensuring accuracy and timely completion. Strong focus on collaboration and achieving results, adaptable to changing needs. Known for reliability, attention to detail, and problem-solving abilities.

Diligent Desired Position with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

Overview

7
7
years of professional experience

Work History

Behavior Technician

Emergent Learning
03.2025 - 04.2025
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
  • Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
  • Improved client communication skills through the use of evidence-based practices and techniques.
  • Monitored client progress to provide continued guidance and consistent feedback to families.
  • Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
  • Collaborated with other professionals to develop and modify individualized treatment plans.
  • Used Software to document patient information, progress notes, and treatment plans.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Monitored patient behavior and immediately reported changes to supervising physician.
  • Charted on each patient daily.
  • Treated clients and families with respect and dignity.
  • Collaborated closely with mental health professionals with treatment plan implementation.
  • Provided therapeutic activities to assist with patient development.
  • Maintained patient records, documenting changes in patient condition.

Pharmacy Technician

CVS Pharmacy
09.2022 - 02.2025
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Collected co-payments or full payments from customers.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
  • Managed medication inventory, ensuring availability of all necessary drugs.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
  • Participated in community health events, representing pharmacy and providing valuable health information.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Streamlined drug distribution processes, reducing wait times for patients.
  • Provided critical support in emergency situations, quickly gathering necessary medications.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Educated patients on medication usage and precautions, enhancing patient understanding and safety.
  • Assisted in management of prescription deliveries, improving patient convenience.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
  • Conducted patient follow-ups to confirm medication effectiveness and address concerns.
  • Contributed to team meetings, offering insights for optimizing workflow and patient service.
  • Supported insurance claim processing, facilitating smoother patient transactions.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Conducted routine checks of pharmaceutical stocks to maintain quality control.
  • Developed patient education materials on medication management, contributing to community health awareness.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Developed and implemented improvements to pharmacy organization system.
  • Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.

Scanner

Esse Health
05.2022 - 08.2022
  • Gathered, sorted and scanned documents to enter into computer system.
  • Collaborated with team members to establish best practices for the scanning process, increasing overall productivity.
  • Minimized errors through careful attention to detail during the document preparation process prior to scanning.
  • Maintained high accuracy levels with thorough quality checks on scanned documents.
  • Performed EKGs on patients and conducted routine health assessments.
  • Streamlined the process of sending prescriptions to pharmacies.

Sales Associate

Kohls Department Store
09.2018 - 11.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Increased customer loyalty with personalized shopping experiences and attentive service.

Education

Associate Degree In Nursing - Nursing

Southwestern Illinois College
Belleville, IL

Granite City High School
Granite City, IL
05.2019

Skills

  • Active listening
  • Data collection
  • Documentation skills
  • Prompting and fading strategies
  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Insurance billing
  • Medication dispensing
  • Patient confidentiality
  • Prescription filling
  • Insurance verification
  • Supply restocking
  • Pharmacy ethics
  • HIPAA
  • Pharmacy and customer records management
  • Drug inventory control
  • Labeling accuracy
  • Drug safety
  • Pharmaceutical calculations
  • Stocking shelves
  • Processing payments
  • Interpreting and processing medication orders
  • Pharmacy law compliance
  • Healthcare regulations
  • Medication labels
  • Medicare and medicaid process
  • Drug inventory management
  • Prescription interpretation
  • Verifying orders
  • Advanced math skills
  • Manual and automated medication dispensing
  • Compounding techniques
  • Receiving incoming supplies
  • Medication storage procedures
  • Regulatory compliance
  • Secure storage of medications
  • Drug interaction awareness
  • Updating medication histories
  • Dosage form preparation
  • Drug storage procedures
  • Interpreting orders
  • Aseptic techniques
  • FDA drug safety guidelines
  • Drug utilization review
  • Staff development
  • OTC recommendations
  • Drug monitoring
  • Intravenous admixture preparation
  • Patient education and counseling
  • New hire onboarding
  • Record preparation
  • Operations support
  • Medication therapy management
  • Drug classification
  • Pharmacology
  • Attendance oversight
  • Proper labeling procedures
  • Pharmacy operations
  • Supporting pharmacy operations
  • Ordering and stocking medications
  • FDA compliance
  • FDA and HIPAA compliance
  • Billing support
  • Labeling prescriptions
  • Point of sale systems proficiency
  • Proper labeling
  • Quality assurance and control
  • Resolving customer issues
  • Insurance reconciliation
  • Troubleshooting malfunctioning equipment
  • Customer service
  • Data entry
  • Attention to detail
  • HIPAA compliance
  • Prioritization and organization
  • Prescription filling and labeling
  • Dispensing medications
  • Cash register operations
  • Team coordination
  • Insurance processing
  • Inventory tracking
  • Certified pharmacy technician (cpht)
  • Creative thinking
  • Inventory management
  • Analytical thinking
  • Relationship building
  • Patient profile setup
  • Resolving complaints
  • Medication storage and labeling
  • Employee training
  • Payment processing
  • Prescription refill fulfillment
  • Equipment cleaning and maintenance
  • Medical insurance claims processing
  • Certified pharmacy technician
  • Safe chemical handling
  • Medication documentation
  • Insurance claim processing software
  • Confidentiality practices
  • Staff leadership
  • Pattern recognition
  • Accuracy and precision
  • Information gathering
  • Teamwork orientation
  • Teamwork and collaboration
  • Time management

Timeline

Behavior Technician

Emergent Learning
03.2025 - 04.2025

Pharmacy Technician

CVS Pharmacy
09.2022 - 02.2025

Scanner

Esse Health
05.2022 - 08.2022

Sales Associate

Kohls Department Store
09.2018 - 11.2020

Associate Degree In Nursing - Nursing

Southwestern Illinois College

Granite City High School

Similar Profiles

CREATE PROFILE
Serena Head