Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Serena Heneault

Summary

Dedicated safety and guest experience professional with a keen eye for detail and a proactive approach to addressing diverse situations. Proven ability to maintain a secure and enjoyable environment through hands-on recreational expertise and effective problem-solving. Committed to enhancing guest and cast satisfaction and safety.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Island Recreation SET

Disney Cruise Line
09.2025 - Current
  • Oversee all recreation trainings.
  • Conduct and plan monthly IST for all guards.
  • Work along side Recreation Manager and Assistant Managers to better the operation
  • Communicate effectively to ensure the entire team is on the same page when it comes to operational standards.
  • Work closely with shoreside to ensure all documentation is organized, accurate and up to date.

Beach Lifeguard Coordinator

Disney Cruise Line
09.2021 - 09.2025
  • Provided medical assistance as needed to injured guests.
  • Develop and adjust daily operation schedules.
  • Ensure the show readiness of our beaches.
  • Supervise and assist staff in a variety of tasks to ensure safe and efficient operations.
  • Conduct Ellis Lifeguard Classes, and in-service trainings up to standard.
  • Opened and organized a brand-new private cruise destination.
  • Ellis Lifeguard Instructor 2022-2026

Lifeguard, Instructor and Coach

Dorval Aquatic Center
05.2017 - 09.2022
  • Enforced all safety regulations and guidelines.
  • Performed regular cleaning and maintenance of pool equipment.
  • Organized recreational activities, such as water polo games and diving competitions.
  • Monitored swimmers to ensure safety in the pool area.
  • Responded quickly to medical emergencies in the pool area.
  • Taught swim classes to individuals and groups of all ages.

Hostess and Bartender

Brasserie Le Manoir
08.2020 - 03.2021
  • Greeted customers and provided excellent customer service.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.

Coach

Flyers All-Starz Cheerleading gym
06.2018 - 04.2019
  • Organized and managed practices, competitions and performances for my team.
  • Trained athletes in proper technique for stunts, tumbling, jumps, cheers and dances.

Lifeguard and Swim Instructor

Royal Saint Lawrence Yacht Club
06.2017 - 09.2018
  • Responded quickly to medical emergencies in the pool area.
  • Conducted daily pool maintenance, including testing and adjusting chemical levels.

Education

Some College (No Degree) -

John Abbott College
Sainte-Anne-de-Bellevue, Canada
06.2021

High School Diploma - undefined

St. Thomas High School
Pointe-Claire, QC
05.2019

Skills

  • Highly Organized
  • Punctual
  • Effective Task Management
  • Bilingual
  • Strong verbal Communication
  • Adaptable Learner
  • Concise Writing Skills
  • Trustworthy Performer
  • Team leadership
  • Certified first aider (CPR)
  • Certified Bronze Cross
  • Certified Bronze Medallion
  • Certified National
  • Lifeguard Olympic way course
  • ELLIS ILTP INSTRUCTOR 2022-Present

Certification

Foundation of Project Management

Timeline

Island Recreation SET

Disney Cruise Line
09.2025 - Current

Beach Lifeguard Coordinator

Disney Cruise Line
09.2021 - 09.2025

Hostess and Bartender

Brasserie Le Manoir
08.2020 - 03.2021

Coach

Flyers All-Starz Cheerleading gym
06.2018 - 04.2019

Lifeguard and Swim Instructor

Royal Saint Lawrence Yacht Club
06.2017 - 09.2018

Lifeguard, Instructor and Coach

Dorval Aquatic Center
05.2017 - 09.2022

High School Diploma - undefined

St. Thomas High School

Some College (No Degree) -

John Abbott College