SERENa HINES
Benton Harbor,MI
Summary
A seasoned leader with a track record of driving process improvements and staff development at Burlington Coat Factory, I excel in strategic planning and complex problem-solving. Leveraging analytical thinking and goal-oriented approaches, I've successfully enhanced operations, achieving significant efficiency gains. My expertise in inventory control and employee motivation fosters a productive, results-driven environment. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Forward-thinking Operations Specialist bringing [Number] years of expertise in [Area of expertise] for [Industry] sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in [Software] and [Software]. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated [Job Title] with [Number] years of experience collecting customer payments. Accurately calculates cash, detects counterfeit bills and makes changes. Detailed and speedy when balancing cash drawer. Excellent mathematical abilities. Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments. Enthusiastic [Job TItle] with proven leadership talents and relationship-building skills gained during [Number] years of experience in [Type] settings. Proficient in operating registers, processing payments and maintaining store security. Highly organized, responsible and resourceful. Service-driven Lead Cashier with expertise in maintaining store appearance to promote positive, customer shopping experience. Hard worker with a warm demeanor and willing to work any shift, including nights, weekends and holidays. Considered smart, adaptable and strong team contributor. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Friendly Lead Cashier tasked with mentoring, training and assisting other employees with completing tasks. Well-rounded and hardworking leader willing to take on new or increased level of responsibilities to enhance team success. Proven relationship-builder with motivational approach. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements. Motivated cashier and stocker with [Number] years of experience in [Industry]. Accomplished various tasks daily, including [Task], stocking shelves with [Product or Service] and collecting payments with cash registers. Cheerful when assisting customers and coworkers. Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in [Skill]. Reliable [Job Title] offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in [Type] areas and flexible with changing business needs. High-energy [Job Title] offering over [Number] years of [Industry] experience. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable [Job Title] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Committed and hardworking [Job Title] with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Punctual and honest [Job Title] with solid background in [Type] environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Trustworthy and dedicated [Job Title] with [Number] years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in [Type] POS software and customer service. Skilled at [Skill] with dedication to efficiency and accuracy.
Overview
40
40
years of professional experience
1
1
Certification
Work History
SUPERVISOR,LEAD CASHIER,CASHIER
BURLINGTON COAT FACTORY
05.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Home Health Aide,HOME HEALTH AIDE ASSISTANT
COMFORT KEEPERS
08.2022 - 12.2022
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Food Preparation Worker,FOOD SERVICE WORKER
LITTLE CAESARS PIZZA
11.2021 - 02.2022
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Packaged and stored food products following proper handling and preservation methods.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
BUS ATTENDANT
FIRST STUDENT TRANSPORTATION
11.2018 - 12.2019
- Worked with bus driver and parents to meet specialized needs of passengers.
- Enforced [State] safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
- Assisted administration with assignment of students to bus routes and prepared reports using [Software].
- Communicated with bus drivers, contractors and schools regarding route changes.
- Assisted juvenile passengers in crossing roadway safely.
- Assisted students with special needs, ensuring their comfort and providing necessary accommodations for smoother transportation.
- Maintained a clean and organized bus environment, contributing to a positive experience for all passengers.
- Conducted regular safety checks on the bus, identifying potential issues and coordinating repairs with maintenance teams.
- Organized seating arrangements to maximize efficiency during boarding and disembarking processes.
COOK DISHWASHER
WESTWOOD OF BRIFGMAN
10.2019 - 11.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Guest Assistant/Caregiver, Special Needs
CARETEL IN OF LAKELAND
08.2018 - 11.2019
- Collaborated with housekeeping staff to ensure timely room turnovers and high cleanliness standards.
- Trained new team members on company policies and best practices to maintain consistent service quality across all guest interactions.
- Developed strong relationships with local business partners to offer exclusive deals and promotions for hotel guests, enhancing their overall experience while visiting the area.
- Assisted management in reviewing employee performance through regular feedback sessions aimed at improving both individual skills and overall team effectiveness.
- Maintained a clean, welcoming environment for guests to enjoy during their stay.
- Monitored inventory levels of essential supplies, placing orders as needed to prevent stock shortages that could impact guest satisfaction.
- Coordinated with maintenance staff to quickly address any issues affecting guest comfort or safety within the facility.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Guest Assistant/Caregiver, Special Needs
ALLIANCE HOME HEALTH CARE SERVICES
03.2016 - 06.2019
- Collaborated with housekeeping staff to ensure timely room turnovers and high cleanliness standards.
- Trained new team members on company policies and best practices to maintain consistent service quality across all guest interactions.
- Developed strong relationships with local business partners to offer exclusive deals and promotions for hotel guests, enhancing their overall experience while visiting the area.
- Assisted management in reviewing employee performance through regular feedback sessions aimed at improving both individual skills and overall team effectiveness.
- Maintained a clean, welcoming environment for guests to enjoy during their stay.
- Monitored inventory levels of essential supplies, placing orders as needed to prevent stock shortages that could impact guest satisfaction.
- Coordinated with maintenance staff to quickly address any issues affecting guest comfort or safety within the facility.
- Actively up-sold additional services and amenities based on individual guest preferences, increasing overall revenue per booking.
- Boosted guest loyalty with exceptional customer service and problem resolution skills.
- Managed reservations system efficiently, minimizing overbooking situations and maximizing revenue potential.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized attention.
- Developed a keen understanding of hotel systems and procedures, enabling quick adaptation to new software updates or policy changes.
- Participated in regular meetings to discuss ways of improving operational efficiency while maintaining high-quality service standards expected by guests.
- Assisted in event planning efforts, resulting in successful and memorable experiences for attendees.
- Contributed to positive online reviews by consistently delivering top-notch customer service throughout each interaction with guests.
- Provided accurate information about local attractions, facilitating enjoyable experiences for guests outside the hotel.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Issued tickets to customers and collected payment and fees for desired services.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Supervised gameplay and monitored guests' actions to prevent theft.
- Set up promotional displays and equipment for special events and activities.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Delivered information and details of interest about facility to visitors.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Built and established positive relationships with patrons, team members and supervisors.
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
- Assisted guests with luggage and provided directions to rooms to enhance customer service.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Answered hotel phones with professionalism and directed calls appropriately.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
Kitchen Assistant/Guest Assistant/Caregiver
Woodland Terrace Senior Living
04.2017 - 03.2019
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Ensured proper storage of ingredients to maintain freshness and reduce waste.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Assisted in reducing kitchen waste through careful portion control measures.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Trained new kitchen assistants on standard operating procedures and best practices, leading to a more efficient team overall.
- Developed strong communication skills by coordinating effectively with front-of-house staff during busy shifts.
- Monitored cooking equipment temperatures, ensuring optimal performance and consistent results for all dishes served.
- Supported the development of new menu items through research and experimentation with various ingredients and techniques.
- Implemented process improvements that reduced food prep time without sacrificing quality.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Followed recipes and chef instructions to prepare food correctly.
- Plated and presented food following chef requirements.
- Monitored food temperatures and quality throughout shifts.
- Managed time to juggle multiple tasks simultaneously with ease.
- Learned other teammates' work tasks to train as backup.
- Cleaned and maintained work areas, equipment and utensils.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Maintained high personal grooming standards and uniform presentation.
- Lifted and carried heavy materials.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Assisted in setting up and breaking down kitchen stations.
- Pushed, pulled and transported large loads and objects.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Monitored food temperature, discarding items not stored correctly.
- Developed a keen understanding of hotel systems and procedures, enabling quick adaptation to new software updates or policy changes.
- Implemented new procedures to improve overall guest experience during their stay at the property.
- Collaborated with housekeeping staff to ensure timely room turnovers and high cleanliness standards.
- Trained new staff on food preparation and safety procedures.
- Assisted in event planning efforts, resulting in successful and memorable experiences for attendees.
- Trained new team members on company policies and best practices to maintain consistent service quality across all guest interactions.
- Supported front desk operations as needed, ensuring smooth transitions during shift changes and peak periods.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized attention.
- Actively up-sold additional services and amenities based on individual guest preferences, increasing overall revenue per booking.
- Handled guest inquiries professionally and courteously, ensuring all questions were addressed effectively.
- Assisted management in reviewing employee performance through regular feedback sessions aimed at improving both individual skills and overall team effectiveness.
- Managed reservations system efficiently, minimizing overbooking situations and maximizing revenue potential.
- Monitored inventory levels of essential supplies, placing orders as needed to prevent stock shortages that could impact guest satisfaction.
- Developed strong relationships with local business partners to offer exclusive deals and promotions for hotel guests, enhancing their overall experience while visiting the area.
- Coordinated with maintenance staff to quickly address any issues affecting guest comfort or safety within the facility.
- Contributed to positive online reviews by consistently delivering top-notch customer service throughout each interaction with guests.
- Maintained a clean, welcoming environment for guests to enjoy during their stay.
- Participated in regular meetings to discuss ways of improving operational efficiency while maintaining high-quality service standards expected by guests.
- Provided accurate information about local attractions, facilitating enjoyable experiences for guests outside the hotel.
- Boosted guest loyalty with exceptional customer service and problem resolution skills.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Answered hotel phones with professionalism and directed calls appropriately.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Assisted guests with luggage and provided directions to rooms to enhance customer service.
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Delivered information and details of interest about facility to visitors.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Set up promotional displays and equipment for special events and activities.
- Supervised gameplay and monitored guests' actions to prevent theft.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Issued tickets to customers and collected payment and fees for desired services.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
Food Service Worker,FOOOD SERVICE HANDLER,
CARETEL INN OF LAKELAND
08.2018 - 09.2018
- Assisted with loading and unloading trucks, ensuring proper weight distribution for safe transportation and minimizing the risk of damage to goods during transit.
- Maintained a clean, organized warehouse space for efficient operations and easy navigation during peak shipping seasons.
- Handled sensitive materials responsibly in compliance with regulatory guidelines and client requirements.
- Improved package handling efficiency by implementing proper lifting techniques and using equipment effectively.
- Reduced damaged goods by employing safe packaging methods and materials.
- Lifted up to [Number] pounds on regular basis.
- Participated in warehouse improvement initiatives by offering constructive feedback and suggestions based on personal experiences and industry best practices.
- Contributed to a positive work environment by maintaining open communication channels with colleagues and supervisors alike.
- Exhibited strong problem-solving skills when faced with unexpected shipping challenges or logistical obstacles, ensuring minimal disruption to clients'' orders.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Guest Service Assistant
GILEAD ELDER CARE
01.2005 - 08.2009
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Handled guest complaints calmly and efficiently, rectifying issues to maintain customer loyalty.
- Elevated the guest experience by consistently maintaining a professional, welcoming demeanor.
- Managed reservation system updates accurately, preventing double bookings or other discrepancies.
- Coordinated with housekeeping staff to ensure timely room availability for early arrivals or late checkouts.
- Assisted guests with special requests, ensuring their needs were met promptly and accurately.
- Maintained clean and organized front desk area, creating a pleasant first impression for arriving guests.
- Monitored guest feedback closely via online reviews or comment cards, implementing improvements based on common trends identified.
- Facilitated clear communication between different departments to optimize overall guest service quality.
- Balanced competing priorities under pressure while remaining focused on delivering exceptional guest experiences at all times.
- Supported event planning efforts by coordinating logistics and assisting in setup as needed.
- Processed payments securely while adhering to company policies regarding credit card transactions and cash handling procedures.
- Trained new Guest Service Assistants on company protocols and best practices, fostering an environment of continuous improvement within the team.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collaborated with management on initiatives aimed at boosting overall guest satisfaction scores across multiple metrics.
- Provided personalized recommendations for local attractions, promoting positive guest experiences outside of the establishment.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Responded to guest inquiries to maximize guest satisfaction.
- Maintained accurate and up-to-date records of guest information.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Assisted guests with variety of services and local attraction information.
- Upheld hotel policies and procedures by providing high level of customer service.
- Assisted with luggage handling, valet services and concierge services.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Scheduled and confirmed restaurant reservations for guests.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
- Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
- Improved staff productivity by providing clear instructions, guidance, and constructive feedback on their performance.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Answered hotel phones with professionalism and directed calls appropriately.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Assisted guests with luggage and provided directions to rooms to enhance customer service.
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
- Maintained high level of professionalism and discretion when dealing with guests.
- Greeted guests upon arrival by providing warm welcome.
- Managed check-in and check-out procedures for guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Provided accurate information regarding local attractions, restaurants and activities.
- Reduced food waste by carefully monitoring inventory levels and implementing proper storage practices.
- Collaborated with management to develop innovative menu offerings that catered to diverse customer preferences.
- Planned and directed high-volume food preparation in fast-paced environment.
- Maintained a clean and hygienic kitchen environment through regular cleaning schedules and strict sanitation policies.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Proactively addressed maintenance issues with kitchen equipment, ensuring minimal downtime and uninterrupted operations.
- Continuously evaluated staff performance levels through regular assessments, identifying areas for improvement and providing targeted coaching.
- Managed food orders efficiently by coordinating with suppliers for timely deliveries while minimizing costs.
- Exceeded health inspection standards consistently by maintaining a stringent focus on cleanliness and sanitation practices throughout the kitchen space.
- Implemented effective time-management strategies within the kitchen team, enabling smoother meal preparation during peak hours.
- Optimized kitchen workflow by assigning tasks based on employees'' strengths and abilities, maximizing productivity.
- Increased customer satisfaction by addressing complaints promptly and making necessary improvements to menu items and service.
- Cultivated a positive work atmosphere through open communication channels between staff members, promoting teamwork and cooperation among colleagues.
- Mentored kitchen staff to prepare each for demanding roles.
- Collaborated with staff members to create meals for large banquets.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
- Kept abreast of industry trends in order to incorporate fresh ideas into menu planning, ensuring an exciting dining experience for customers.
- Identified areas for cost reduction in ingredient sourcing without sacrificing quality or flavor profiles of dishes served.
- Successfully balanced competing priorities in a high-pressure environment by efficiently delegating tasks to the team and maintaining clear lines of communication.
- Streamlined recipe development process by testing new dishes extensively before adding them to the menu lineup.
- Spearheaded efforts to enhance the dining experience for guests by collaborating closely with front-of-house staff to address service-related concerns.
- Acted as head chef when required to maintain continuity of service and quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Monitored food and labor costs to verify budget targets were met.
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
- Coordinated with vendors to order supplies and maintain high quality standards.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Maintained up-to-date knowledge of current culinary trends and techniques.
- Modernized work processes to reduce guest wait times and boost daily output.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Led daily staff meetings to communicate expectations and review safety procedures.
- Developed full, tasting and special events menus to meet establishment needs and maintain strong customer levels.
- Served consistent portions following recipes and control standards.
- Supervised food presentation and plating to enhance visual appeal.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Directed food preparation and cooking activities to meet health and safety standards.
- Controlled food costs and managed inventory.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Monitored food inventory and supplies to prevent waste.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Set and oversaw weekly and special event menu plans.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Planned and executed promotions and special events in close collaboration with management.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Monitored food preparation, production, and plating for quality control.
- Facilitated and coordinated transportation services for guests.
Cashier
WALMART
06.2006 - 12.2007
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Upsold additional products and services to customers, increasing revenue.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Identified and resolved discrepancies and errors in customer accounts.
- Lifted up to [Number] pounds at once and used forklift to move heavier loads.
Maintenance Crew Member
BENTON HARBOR -ST JOSEPH YMCA
03.2004 - 03.2007
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
- Improved equipment efficiency by conducting regular preventive maintenance and repairs.
- Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Achieved timely completion of repair projects by prioritizing tasks based on urgency and impact on operations.
- Solved complex mechanical problems using critical thinking skills and extensive knowledge of tools, materials, and techniques.
- Facilitated equipment upgrades through expert dismantling, relocation, and reassembly as required.
- Supported facility upgrades by assisting with installation and commissioning of new equipment.
- Reduced downtime for machinery by quickly identifying issues and performing necessary repairs.
- Oversaw use and maintenance of machines such as lights and fans and plumbing, hydraulic, electrical and pneumatic systems.
- Implemented preventative measures to prolong the life of facilities assets leading to reduced capital expenditure costs over time.
- Streamlined troubleshooting process for recurring mechanical issues which led to quicker problem resolution times.
- Assisted in developing maintenance budgets based on historical data analysis that helped management make informed decisions on resource allocation.
- Properly planned processes and assignments after studying schematic diagrams.
- Streamlined maintenance processes by implementing an organized system for tracking work orders, spare parts inventory, and equipment records.
- Promoted energy conservation efforts by regularly monitoring utility systems for efficiency improvements opportunities.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Installed new locks, door handles, and door closers.
- Properly handled, transported, and disposed of recycled materials.
- Conducted repairs on equipment to return machines and tools to functionality.
- Trained new maintenance personnel to safely and properly use equipment and tools and apply best practices.
- Worked with vendors to procure parts and materials for repairs, examining quality and performance.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Safely and effectively handled wide range of cleaning products and solutions.
- Reported issues to property manager so effective resolutions could be put into place.
- Positively engaged with customers and maintained professional appearance as company representative.
- Performed preventive maintenance and repairs on various types of equipment.
- Executed tasks within time and budget constraints.
- Replaced worn or broken parts on machines and equipment.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Repaired and replaced pumps, valves and motors.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
- Detected and repaired machinery faults using electrical and manual testing methods.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Rewired and replaced faulty electrical components in equipment.
- Wrote and revised maintenance procedures.
- Diagnosed and repaired complex mechanical and electrical systems.
- Installed and maintained plumbing and HVAC systems.
- Completed preventive maintenance on machines to enhance production and maintain quality.
CASHIER
SALVATION ARMY THRIFT STORE
02.2003 - 05.2004
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Processed customer orders and accurately handled payment transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Streamlined the checkout process for faster service and improved customer experience.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Utilized POS system to handle customer cash and credit card transactions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Answered product questions using knowledge of sales and store promotions.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Developed and managed relationships with customers to increase customer loyalty.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Identified and resolved discrepancies and errors in customer accounts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Set up new sales displays each week with fresh merchandise.
GRILLED COOKED
CRACKER BARRELL
03.1996 - 10.1996
- Improved presentation of dishes with attention to detail and creative plating techniques.
- Maintained consistent quality through thorough meat temperature checks and seasoning adjustments.
- Enhanced menu offerings by contributing innovative grilled dish ideas during staff meetings.
- Enhanced customer experience through proactive problem-solving when addressing any concerns or issues related to their orders.
- Kept equipment in optimal condition via regular cleaning, inspection, and maintenance routines.
- Ensured customer satisfaction with timely and accurate order preparation.
- Consistently met or exceeded daily sales targets through efficient menu item execution and portion control.
- Gained repeat customers through friendly interactions while efficiently preparing their orders.
- Contributed to a positive working environment by maintaining open communication with staff members and management teams alike.
- Optimized workflow during peak hours by prioritizing tasks based on current order volumes.
- Reduced food waste by closely monitoring product inventory and properly storing items.
- Collaborated with kitchen team for smooth service during high-volume periods.
- Upheld company standards for food quality by consistently following established recipes for each menu item.
- Increased safety by adhering to proper food handling practices and sanitation guidelines.
- Streamlined grill station operations, effectively managing multiple orders simultaneously.
- Boosted teamwork by actively assisting colleagues in various kitchen tasks as needed.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Cleaned and maintained kitchen equipment regularly.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
- Stored and handled goods correctly to maintain freshness and condition.
- Verified order accuracy and quality ahead of service to maintain standards.
- Grilled meats and seafood to customer specifications.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Established and maintained productive staff relationships for positive working environments.
- Adjusted gas and electric grills to specified temperatures for quality food output.
- Distributed food to team members with efficiency in high-volume environment.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Provided support to crew members through all facets of food preparation and delivery.
- Operated and maintained grills, fryers and other cooking equipment.
- Checked freshness and quality of ingredients.
- Restocked stations and supplies during slower periods between rushes.
- Monitored food temperatures for proper cooking and safe consumption.
- Performed daily food preparation tasks by chopping, slicing and dicing various food and ingredients.
- Prepared meals according to customer specifications.
- Adhered to strict food safety regulations and hygiene standards.
- Trained new team members on kitchen operations and safety protocols.
- Worked closely with other kitchen staff to facilitate timely completion of orders.
- Verified accurate portioning of food items and garnishes.
- Followed recipes and cooking techniques for consistent results.
- Utilized problem-solving skills to address customer complaints.
- Developed deep understanding of menu items and ingredients.
- Washed, peeled and seeded fruits and vegetables to prepare for consumption.
- Modified recipes according to dietary requirements.
- Created innovative recipes to increase customer satisfaction.
- Used cost-saving measures to maximize profits.
Food Service Worker
Borgess Medical Center
11.1988 - 06.1996
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Participated in regular trainings to stay current on industry best practices and trends.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Ensured consistency in presentation of dishes by closely following plating guidelines.
- Contributed to cost control measures by monitoring portion sizes and reducing waste.
- Reduced wait times for guests by expediting food delivery from kitchen to tables.
- Increased daily sales by upselling menu items based on customer preferences.
- Offered suggestions for menu improvements based on customer feedback, leading to enhanced overall dining experience.
- Contributed to menu development, incorporating seasonal ingredients and customer feedback.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Monitored food quality and freshness throughout day.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Processed customer payments and balanced cash drawers.
- Greeted customers and answered inquiries regarding menu items and specials.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Adjusted food preparation methods in accordance with customer requests.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Utilized POS system to receive and process food and beverage orders.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Observed diners to respond to additional requests and determine when meal completed.
GRIIL COOK
HOT & NOW
01.1989 - 07.1990
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Cleaned and maintained kitchen equipment regularly.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Regularly cleaned and maintained grilling equipment to ensure peak performance at all times.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
- Efficiently managed time by prioritizing tasks according to importance and urgency.
- Demonstrated initiative by taking on additional responsibilities during busy periods or when shortstaffed.
- Collaborated with fellow cooks to streamline kitchen processes for increased efficiency.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Trained new staff members on grill station operations, resulting in improved overall performance of the team.
- Established and maintained productive staff relationships for positive working environments.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Verified order accuracy and quality ahead of service to maintain standards.
- Enhanced customer satisfaction by consistently preparing high-quality dishes in a timely manner.
- Closely followed recipes and presentation guidelines to maintain consistency across menu items.
- Reduced food waste by implementing proper portion control and efficient cooking techniques.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Assisted management with inventory tracking and ordering supplies as needed, maintaining optimal stock levels.
- Ensured proper cooking temperatures were maintained for various proteins, resulting in consistent dish quality and reduced risk of foodborne illness.
- Worked closely with front-of-house staff to address any order modifications or dietary restrictions efficiently and accurately.
- Provided support to crew members through all facets of food preparation and delivery.
- Consistently met or exceeded performance goals by dedicating time and effort to honing skills and staying current with industry trends.
- Distributed food to team members with efficiency in high-volume environment.
- Participated in regular staff meetings, providing valuable insights into improving kitchen productivity and customer satisfaction.
- Assisted with menu development, contributing creative ideas for new dishes based on current culinary trends.
- Developed daily specials using fresh, seasonal ingredients to provide variety for customers.
- Operated and maintained grills, fryers and other cooking equipment.
- Monitored food temperatures for proper cooking and safe consumption.
- Checked freshness and quality of ingredients.
- Performed daily food preparation tasks by chopping, slicing and dicing various food and ingredients.
- Restocked stations and supplies during slower periods between rushes.
- Followed recipes and cooking techniques for consistent results.
- Verified accurate portioning of food items and garnishes.
- Prepared meals according to customer specifications.
- Trained new team members on kitchen operations and safety protocols.
- Worked closely with other kitchen staff to facilitate timely completion of orders.
- Adhered to strict food safety regulations and hygiene standards.
- Developed deep understanding of menu items and ingredients.
- Washed, peeled and seeded fruits and vegetables to prepare for consumption.
- Utilized problem-solving skills to address customer complaints.
- Created innovative recipes to increase customer satisfaction.
- Used cost-saving measures to maximize profits.
- Modified recipes according to dietary requirements.
Food Service Worker
SOUTH HAVEN COMMUNITY HOSPITAL
01.1985 - 11.1988
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Learned other teammates' work tasks to train as backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Reduced wait times for guests by expediting food delivery from kitchen to tables.
- Increased daily sales by upselling menu items based on customer preferences.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Monitored food quality and freshness throughout day.
- Processed customer payments and balanced cash drawers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Utilized POS system to receive and process food and beverage orders.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Cleaned and maintained kitchen equipment regularly.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Efficiently managed time by prioritizing tasks according to importance and urgency.
- Provided excellent customer service by addressing any concerns or special requests promptly and professionally.
- Stored and handled goods correctly to maintain freshness and condition.
- Adjusted gas and electric grills to specified temperatures for quality food output.
- Grilled meats and seafood to customer specifications.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Verified order accuracy and quality ahead of service to maintain standards.
- Enhanced customer satisfaction by consistently preparing high-quality dishes in a timely manner.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Reduced food waste by implementing proper portion control and efficient cooking techniques.
- Closely followed recipes and presentation guidelines to maintain consistency across menu items.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Assisted management with inventory tracking and ordering supplies as needed, maintaining optimal stock levels.
- Ensured proper cooking temperatures were maintained for various proteins, resulting in consistent dish quality and reduced risk of foodborne illness.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Participated in regular trainings to stay current on industry best practices and trends.
- Collaborated with fellow cooks to streamline kitchen processes for increased efficiency.
- Demonstrated initiative by taking on additional responsibilities during busy periods or when shortstaffed.
- Cleaned and organized kitchen, dining and service areas.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Greeted customers and answered inquiries regarding menu items and specials.
- Adjusted food preparation methods in accordance with customer requests.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Set up and broke down food service lines quickly to maintain service flow.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Ensured consistency in presentation of dishes by closely following plating guidelines.
- Contributed to cost control measures by monitoring portion sizes and reducing waste.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Observed diners to respond to additional requests and determine when meal completed.
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Regularly cleaned and maintained grilling equipment to ensure peak performance at all times.
- Offered suggestions for menu improvements based on customer feedback, leading to enhanced overall dining experience.
- Contributed to menu development, incorporating seasonal ingredients and customer feedback.
- Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
- Effectively communicated with fellow team members to coordinate dish preparation during peak service hours.
- Trained new staff members on grill station operations, resulting in improved overall performance of the team.
- Established and maintained productive staff relationships for positive working environments.
- Worked closely with front-of-house staff to address any order modifications or dietary restrictions efficiently and accurately.
- Provided support to crew members through all facets of food preparation and delivery.
- Consistently met or exceeded performance goals by dedicating time and effort to honing skills and staying current with industry trends.
- Distributed food to team members with efficiency in high-volume environment.
- Participated in regular staff meetings, providing valuable insights into improving kitchen productivity and customer satisfaction.
- Assisted with menu development, contributing creative ideas for new dishes based on current culinary trends.
- Developed daily specials using fresh, seasonal ingredients to provide variety for customers.
- Operated and maintained grills, fryers and other cooking equipment.
- Monitored food temperatures for proper cooking and safe consumption.
- Checked freshness and quality of ingredients.
- Performed daily food preparation tasks by chopping, slicing and dicing various food and ingredients.
- Restocked stations and supplies during slower periods between rushes.
- Followed recipes and cooking techniques for consistent results.
- Adhered to strict food safety regulations and hygiene standards.
- Developed deep understanding of menu items and ingredients.
- Washed, peeled and seeded fruits and vegetables to prepare for consumption.
- Utilized problem-solving skills to address customer complaints.
- Created innovative recipes to increase customer satisfaction.
- Modified recipes according to dietary requirements.
- Used cost-saving measures to maximize profits.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Verified accurate portioning of food items and garnishes.
- Prepared meals according to customer specifications.
- Trained new team members on kitchen operations and safety protocols.
- Worked closely with other kitchen staff to facilitate timely completion of orders.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Identified and resolved discrepancies and errors in customer accounts.
- Lifted up to [Number] pounds at once and used forklift to move heavier loads.
- Observed and monitored children's activities.
- Offered caring companionship and emotional support.
- Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Established trusting relationships with patients through consistent reliability and genuine empathy towards their unique situations.
- Supported children's development by encouraging teamwork and understanding of others.
- Supported patients'' mental well-being by engaging in meaningful conversations and offering emotional support.
- Aided in maintaining a clean living environment, performing housekeeping tasks such as laundry, dishwashing, and tidying up spaces.
- Provided grooming and mobility assistance to support daily living needs.
- Contributed to a positive atmosphere by creating friendly interactions between fellow aides and the nursing team members.
- Instructed children in health and personal hygiene habits.
- Maintained accurate records of patient progress through detailed documentation of care provided during each shift.
- Assisted with range-of-motion exercises, contributing to improved mobility and overall health for patients.
- Monitored vital signs regularly, reporting any concerning changes to supervising medical staff promptly.
- Ensured proper nutrition for patients by preparing and serving meals according to dietary requirements.
- Educated patients on proper self-care techniques, empowering them towards increased independence over time.
- Adapted care strategies to accommodate the diverse cultural, religious, and personal preferences of patients.
- Transported client to medical appointments and grocery shopping.
- Assisted in the implementation of therapeutic interventions under the guidance of occupational or physical therapists for optimal results in rehabilitating patients post-injury or surgery.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Interacted with customers by phone, email, or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Collaborated with various departments to complete assigned tasks.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Assisted with budgeting and financial management to keep office operating within budget.
- Monitored security to help maintain equipment, data and information safety.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Scheduled and coordinated travel arrangements for office staff members.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Edited documents to keep company materials free of grammar errors.
- Coordinated travel arrangements for staff members.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Processed incoming and outgoing mail and packages according to established procedures.
- Monitored and tracked budgets and expenses.
- Purchased and maintained office supplies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Compiled and analyzed data to produce reports.
- Organized and participated in fun and educational [Type] and [Type] activities with children.
- Improved communication between family members and medical staff by acting as a liaison when necessary.
- Transported patients safely to medical appointments, fostering timely access to essential healthcare services.
- Alleviated the burden on family caregivers by providing respite care services and offering guidance on effective caregiving techniques.
- Provided medication reminders and assisted with administration as needed, ensuring adherence to prescribed treatment regimens.
- Organized medications and reminded about taking each on schedule.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Upsold additional products and services to customers, increasing revenue.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
Waiter's Assistant
BULE STAR DRIVE IN
06.1984 - 09.1984
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Informed customers about daily and seasonal specials.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
FOOD SERVICE -
VANBUREN SKILL CENTER
490 SOUTH PAWPAW ST LAWRENCE MI 4906409.1987
High School Diploma -
Covert High School
Covert, MI05.1987
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Inventory Control
- Staff Development
- Staff Discipline
- Processes and procedures
- Operations Management
- Process Improvement
- Process Monitoring and Improvement
- Schedule development
- Policy Enforcement
- Priority management
- Inventory Oversight
- Expectation setting
- Project Management
- Negotiation
- [Software] experience
- Business Administration
- Financial Management
- Waste Reduction
- Business Development
- Data Analytics
- Contract Management
- Industrial hygiene
- Analytical Thinking
- Project Planning
- Idea Development and Brainstorming
- Improvement plan knowledge
- Audit reporting
- Data Analysis
- Logistics Coordination
- Process Analysis
- Program Evaluation
- Quantitative skills
- Issue Research
- Project restructuring
- Disaster Recovery Planning
- International mobility management
Certification
CPR/AED 7/29/2022-7/29/2024
BLOODBORNE PATHOGENS 2/4/2024-2/4/2025
HEALTH CARE MEDICAL 7/29/2022-7/29/2024
CHAUFFEUR LICENSE
ORDAINED MINISTER
Timeline
SUPERVISOR,LEAD CASHIER,CASHIER
BURLINGTON COAT FACTORY
05.2023 - Current
Home Health Aide,HOME HEALTH AIDE ASSISTANT
COMFORT KEEPERS
08.2022 - 12.2022
Food Preparation Worker,FOOD SERVICE WORKER
LITTLE CAESARS PIZZA
11.2021 - 02.2022
COOK DISHWASHER
WESTWOOD OF BRIFGMAN
10.2019 - 11.2019
BUS ATTENDANT
FIRST STUDENT TRANSPORTATION
11.2018 - 12.2019
Guest Assistant/Caregiver, Special Needs
CARETEL IN OF LAKELAND
08.2018 - 11.2019
Food Service Worker,FOOOD SERVICE HANDLER,
CARETEL INN OF LAKELAND
08.2018 - 09.2018
Kitchen Assistant/Guest Assistant/Caregiver
Woodland Terrace Senior Living
04.2017 - 03.2019
Guest Assistant/Caregiver, Special Needs
ALLIANCE HOME HEALTH CARE SERVICES
03.2016 - 06.2019
Cashier
WALMART
06.2006 - 12.2007
Guest Service Assistant
GILEAD ELDER CARE
01.2005 - 08.2009
Maintenance Crew Member
BENTON HARBOR -ST JOSEPH YMCA
03.2004 - 03.2007
CASHIER
SALVATION ARMY THRIFT STORE
02.2003 - 05.2004
GRILLED COOKED
CRACKER BARRELL
03.1996 - 10.1996
GRIIL COOK
HOT & NOW
01.1989 - 07.1990
Food Service Worker
Borgess Medical Center
11.1988 - 06.1996
Food Service Worker
SOUTH HAVEN COMMUNITY HOSPITAL
01.1985 - 11.1988
Waiter's Assistant
BULE STAR DRIVE IN
06.1984 - 09.1984
FOOD SERVICE -
VANBUREN SKILL CENTER
High School Diploma -
Covert High School