Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Serena Jenkins

Valencia,PA

Summary

Resourceful Program Coordinator/Executive Assistant offering a history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to increase productivity and promote the Executive Director's organizational efficiency. Highly committed, hardworking mentality to maintain quality of services and reputation.

Overview

24
24
years of professional experience

Work History

Program Operations Coordinator

Pittsburgh Community Services Incorporated
05.2018 - Current
  • Provide direction and guidance to internal teams in order to achieve targeted projections in agency programs.
  • Attend meetings with Executive Director.
  • Review quarterly COPOS reports to understand achieved outcomes.
  • Assist in performance of statistical analyses to gather data for operational and forecast team needs.
  • Evaluate upcoming program plans to forecast expected resource needs.
  • Encourage and promote ideas aligned with agency needs and benefits.
  • Assist in management of PCSI Organizational Standards.
  • Handle confidential and sensitive information with discretion and tact.
  • Manage executive calendars, scheduling meetings/appointments, and coordinating travel arrangements to optimize time.
  • Organize and coordinate team meetings.
  • Process travel expenses and reimbursements.
  • Update spreadsheets and databases to track, analyze, and report on performance data.
  • Update spreadsheets and created presentations to support Executive Director and boost team productivity.
  • Use advanced software to prepare documents, reports, and presentations.
  • File paperwork and organize computer-based information.
  • Greet arriving visitors, determine nature and purpose of visit and direct individuals to appropriate destinations.
  • Uphold strict timetables by maintaining accurate, balanced calendars.
  • Volunteer to help with special projects of varying degrees of complexity.
  • Organize logistics and materials for each meeting and took detailed minutes for later dissemination to Board Members.
  • Follow up on Action Items identified in Board Minutes.

Human Resource Manager

Pittsburgh Zoo & Aquarium
01.2014 - 04.2018
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Used technologically relevant digital systems to manage payroll and benefits programs.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Devised hiring and recruitment policies for 200 employee company.
  • Coordinated technical training and personal development classes for staff members.

Owner

Childhood Treasures of Baden
01.2000 - 12.2013
  • Founded and managed childcare business, growing revenue to $150K in first year.
  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate service pricing.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Prepared annual budgets with controls to prevent overages.
  • Maintained high-quality child care standards based on developmentally appropriate practices.
  • Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
  • Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
  • Observed and assessed classroom activities to verify conformity with quality standards.
  • Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
  • Attended professional meetings and conferences to maintain and improve professional competence.
  • Supervised childcare workers and oversaw facility to meet state requirements for education and training.
  • Self-motivated with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.

Education

Executive MBA - Business

Katz Graduate School of Business, Univ. of Pitt.
Pittsburgh, PA
05.2025

Bachelor of Science - Criminal Justice, Juvenile Delinquency

Carlow University
Pittsburgh, PA
12.2005

Bachelor of Arts - Elementary Education

Carlow University
Pittsburgh, PA
05.2004

Skills

  • Administrative Management Abilities
  • Meeting Agenda Preparation
  • Goal Minded
  • Board of Directors Support
  • Program Optimization
  • Business Writing
  • Human Resources Law
  • Meeting Agendas and Minutes
  • Conflict Management
  • Self Starter
  • Information Confidentiality
  • Executive Presentation Development
  • Executive Support
  • Human Resources Management (HRM)
  • Microsoft Office

Accomplishments

SHRM-CP (Society of Human Resources - Certified Professional)

SFW (Strength Based Family Worker)

AED/CPR

First Aid

Timeline

Program Operations Coordinator

Pittsburgh Community Services Incorporated
05.2018 - Current

Human Resource Manager

Pittsburgh Zoo & Aquarium
01.2014 - 04.2018

Owner

Childhood Treasures of Baden
01.2000 - 12.2013

Executive MBA - Business

Katz Graduate School of Business, Univ. of Pitt.

Bachelor of Science - Criminal Justice, Juvenile Delinquency

Carlow University

Bachelor of Arts - Elementary Education

Carlow University

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Serena Jenkins