Serena Jones
West Monroe,LA
Summary
Highly-motivated Facilitator with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Previously a dedicated Daycare Teacher well-versed in building adaptive curriculum to stimulate learning and development. Patient and personable team player committed to promoting safe and nurturing environment.
Overview
5
5
years of professional experience
Work History
Wraparound Facilitator
Ascent Health
Monroe, LA
01.2024 - Current
- Facilitated a team of professionals to ensure individualized plans are developed and implemented for each client.
- Developed and maintained positive relationships with clients, families, providers, community partners and other stakeholders.
- Coordinated and facilitated meetings with interdisciplinary teams to develop comprehensive service plans.
- Assisted in the development of goals that were relevant to each client's needs while considering family strengths and preferences.
- Provided crisis intervention services, including de-escalation techniques when needed.
- Monitored progress towards established goals through regular contact with clients and their families.
- Created written reports summarizing client progress toward identified goals on a timely basis as requested by case managers or supervisors.
- Participated in weekly supervision sessions with supervisor and program manager to review cases and receive feedback on performance.
- Adhered to confidentiality guidelines at all times while ensuring compliance with state regulations related to child welfare issues.
- Actively listened to clients' concerns without judgment in order to gain insight into their perspectives on various issues.
Lead Teacher
Laugh N Learn Academy
West Monroe, LA
09.2022 - 12.2023
- Developed lesson plans and activities to engage children in learning.
- Created a positive, nurturing environment for young students.
- Supervised children during meal times, playtime, and other activities.
- Encouraged creativity through art projects and storytelling.
- Provided guidance on social development issues such as sharing, following directions.
- Utilized positive reinforcement techniques to promote desired behavior in children.
- Implemented behavior management strategies to encourage appropriate behaviors in the classroom setting.
- Managed record keeping duties such as attendance records and daily reports of individual child activities.
- Communicated regularly with parents regarding their child's progress or behavioral issues.
- Collaborated with colleagues to brainstorm ideas for classroom activities.
Assistant Manager
Tinseltown 17
West Monroe, LA
07.2021 - 06.2022
- Successfully worked and ran all departments in the theatre
- Trained and coached Team Members in their specific job functions
- Assisted and managed administrative and daily special reports for the General Manager
- Reported building and property repairs needed
- Interacted with Guests for improved service in the theatre and ensured that Team Members are providing superior Customer service
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Helped prevent customer conflicts
- Successfully navigated and solved POS software issues
- Successfully solved problems related to projectors.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Tanning Consultant
Sun Tan City
Monroe, LA
05.2021 - 06.2021
- Greeted customers and provided information about tanning services.
- Explained the benefits of using different types of tanning beds and lotions.
- Provided recommendations to customers on appropriate tanning levels for their skin type.
- Educated customers on proper use of equipment and safety procedures for tanning beds.
- Performed regular maintenance checks on all tanning equipment, including lamps, fans, and timers.
- Maintained a clean and sanitary environment in the salon at all times.
- Processed payments from customers using cash registers or POS systems.
- Conducted weekly sales promotions to attract new business opportunities.
- Followed up with customers after each visit to ensure satisfaction with services rendered.
- Cleaned and sanitized tanning beds and rooms.
Concession Cashier
Tinseltown 17
West Monroe, AL
06.2019 - 07.2021
- Accurately operated cash register to process customer transactions.
- Provided excellent customer service and answered questions regarding menu items.
- Greeted customers in a friendly manner and efficiently processed orders.
- Maintained cleanliness of concession area, including counters, shelves and floors.
- Stocked inventory such as food, beverages and supplies in the concession stand.
- Followed health department standards for safe food handling practices.
- Counted money at the beginning and end of shift to ensure accuracy of funds on hand.
- Assisted with opening and closing duties such as setting up registers and cleaning equipment.
- Processed credit card payments using point-of-sale system.
- Communicated regularly with management team regarding stock needs or issues.
- Received orders and fulfilled orders quickly and efficiently.
Education
Bachelor’s Degree - Psychology
The University of Louisiana At Monroe
Monroe, LA12.2023
High School -
West Ouachita High School
West Monroe, LA05.2019
Skills
- Sales Monitoring
- Money Handling
- Staff Supervision
- Lesson Planning
- Strong Computer Skills
- Parent Communication
- Active Listener
- Positive Reinforcement
- Punctual
- Customer Service
- Client Advocacy
- Child welfare advocate
Awards And Acknowledgements
- Customer Service Certification, 05/2019
- First Aid / CPR / AED Certified, 08/2019
- Renewed CPR/AED certification, 02/2022
Timeline
Wraparound Facilitator
Ascent Health
01.2024 - Current
Lead Teacher
Laugh N Learn Academy
09.2022 - 12.2023
Assistant Manager
Tinseltown 17
07.2021 - 06.2022
Tanning Consultant
Sun Tan City
05.2021 - 06.2021
Concession Cashier
Tinseltown 17
06.2019 - 07.2021
Bachelor’s Degree - Psychology
The University of Louisiana At Monroe
High School -
West Ouachita High School
Similar Profiles
Grace A. GarciaGrace A. Garcia
Patient Care Coordinator at Ascent HealthPatient Care Coordinator at Ascent Health
Ellie S YoungEllie S Young
Wraparound Facilitator at Ascent HealthWraparound Facilitator at Ascent Health
Arely LlamasArely Llamas
Wraparound Facilitator at Ascent HealthWraparound Facilitator at Ascent Health