Serena Jordan-MacArthur
Marlborough,MA
Summary
Dynamic Residential Dining Manager with years of variety of experience at Berklee Dining Services, skilled in high-volume food production and staff scheduling. Successfully managed diverse teams while enhancing guest experiences through effective conflict resolution. Proven expertise in event planning and adherence to sanitation standards, ensuring exceptional service and quality within budget constraints.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Residential Dining Manager
Berklee Dining Services
10.2023 - Current
- Created and executed schedules for 30-40 front of house and dishwasher staff.
- Coordinated with management and supervisors to meet food sanitation standards.
- Resolved employee and guest concerns effectively and efficiently.
- Managed program needs within budget constraints while maintaining quality.
- Ensured adherence to accurate banking and cash handling procedures.
Catering Supervisor
Berklee Dining Services
08.2023 - 10.2023
- Consulted with clients to design and serve customized menus.
- Assisted with monthly inventory management to ensure optimal stock levels.
- Coordinated orders with external vendors for linen and bar services.
- Delivered excellent catering service by fulfilling all requirements efficiently.
Catering Service Worker
Berklee Dining Services
04.2022 - 08.2023
- Executed setup, maintenance, and breakdown of college events, including orientations and commencements.
- Coordinated logistics for small group meetings, mid-sized gatherings, and plated dinners.
- Managed event transitions to ensure smooth operations throughout various functions.
- Oversaw all aspects of event execution to meet organizational standards and timelines.
Line Cook
Berklee Dining Services
08.2021 - 04.2022
- Prepared and served high-volume dishes across multiple stations, including Vegan, Saute, and Pizza.
- Assisted in training new staff on cooking techniques and kitchen procedures.
- Maintained cleanliness and adhered to food sanitation standards through proper food handling and storage.
- Executed meal preparation, cooking, and presentation at Allergen Friendly Station, ensuring freedom from Top 9 allergens.
Assistant Baker
Berklee Dining Services
09.2018 - 04.2020
- Produced five unique desserts daily for Berklee Cafeteria, including vegan and gluten-free options.
- Maintained cleanliness and organization of baking equipment and workstations.
- Collaborated with nutritionist to ensure accuracy of nutritional labels.
- Partnered with catering department to create desserts for special events.
Busser/Support Staff
Blue Ginger
09.2016 - 06.2017
- Set and turned tables
- Sidework such as polishing silverware and glasses
Education
BA - Baking and Pastry Arts, Food Service Management
Johnson And Wales University
Providence, RI05.2021
Skills
- Advanced baking techniques
- High-volume food production
- Event planning and execution
- Management and accounting fundamentals
- Conflict resolution and guest experience
- Staff scheduling
- Employee training
- Allergy awareness
- Sanitation standards
Certification
- ServSafe Food Safety Manager Certified - January, 2023
- ChokeSave Certified - April, 2024
- AllerTrain Certified - March, 2024
References
Available upon request
Affiliations
- Crochet
- Baking
References
References available upon request.
Timeline
Residential Dining Manager
Berklee Dining Services
10.2023 - Current
Catering Supervisor
Berklee Dining Services
08.2023 - 10.2023
Catering Service Worker
Berklee Dining Services
04.2022 - 08.2023
Line Cook
Berklee Dining Services
08.2021 - 04.2022
Assistant Baker
Berklee Dining Services
09.2018 - 04.2020
Busser/Support Staff
Blue Ginger
09.2016 - 06.2017
BA - Baking and Pastry Arts, Food Service Management
Johnson And Wales University
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