Overview

Work History

Education

Skills

Timeline

Serena Keso

Queens,NY

Overview

1

1

year of professional experience

Work History

Shift Manager

Checkers

11.2022 - Current

Improved overall team performance by effectively delegating tasks and providing clear instructions.
Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Promoted a positive work environment through open communication and constructive feedback.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trained and mentored new employees to maximize team performance.
Supervised employees and oversaw quality compliance with company standards for food and services.

Education

John Adams High School

Ozone Park, NY

06.2025

Skills

Quality Assurance
Safety Compliance
Handling Customer Complaints
Flexible Schedule
Opening and Closing Procedures
Customer service focus
Employee training
Effective communication
Workplace safety

Attention to detail
Problem-solving abilities
Organizational skills
Goal setting
Team leadership
Quality control
Staff Development
Delegating Work
Cash handling

Timeline

Shift Manager

Checkers

11.2022 - Current

John Adams High School