Serena Keso
Queens,NY
Overview
1
1
year of professional experience
Work History
Shift Manager
Checkers
11.2022 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
John Adams High School
Ozone Park, NY06.2025
Skills
- Quality Assurance
- Safety Compliance
- Handling Customer Complaints
- Flexible Schedule
- Opening and Closing Procedures
- Customer service focus
- Employee training
- Effective communication
- Workplace safety
- Attention to detail
- Problem-solving abilities
- Organizational skills
- Goal setting
- Team leadership
- Quality control
- Staff Development
- Delegating Work
- Cash handling
Timeline
Shift Manager
Checkers
11.2022 - Current
John Adams High School