Serena Kwak Kim
Buena Park,CA
Summary
Dynamic leader with a strong background in Business Development with 7+ years of experience in the Automotive Industry and a proven track record in customer retention and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Regional Business Development Sales Manager
Fisker Inc.
08.2023 - Current
- Leading sales representative for the Southern California region, exemplifying a dual role as both a high-impact sales advisor and an effective area sales manager
- Manage a personal pipeline of 20-50 customers while actively managing the pipelines of 3-5 Vehicle Admins to ensure that deals are quickly and effectively progressing, identifying and addressing any roadblocks that may arise
- Developed targeted lists, call strategies and messaging to generate new business opportunities
- Led and trained Vehicle Admins, actively creating processes and procedures with the goal of driving success in assigned region.
Business Development Manager - Fixed Operations
Audi Boise
07.2022 - 03.2023
- Instrumental in creating and implementing innovative processes and procedures that laid the foundation for a newly formed department
- Managed a department of 6-10 employees
- Reviewed and processed appointments and repair orders daily, to ensure efficiency when dispatching and accurate coding for warranty purposes
- Analyzed corporate-based goals and incentives, contributing to the overall maintenance and success of the department.
Small Business Owner
Prima Café
02.2021 - 08.2022
- Successfully interviewed, onboarded, and managed a team of 8-10 employees, fostering a positive and productive work environment
- Ensured the store adhered to health and safety codes to ensure a clean and safe environment
- Drove marketing efforts by creating daily content for social media and monthly content for email marketing
- Ensured inventory was well kept and stock levels remained healthy at all times.
Administrative Clerk
Audi Fletcher Jones
02.2019 - 03.2020
- Collaborated with the office manager and controller in year-end expense reporting and distribution of 1099 tax forms
- Responsible for inventory purchasing, petty cash, accounts payable, accounts receivable, and deal processing daily
- Sorted, distributed, and mailed invoices, bills, and checks to intended recipients
- Collected and processed check payments daily along with any employee reimbursements.
Acura Client Relations
Aerotek at American Honda Motor Co., Inc.
03.2018 - 02.2019
- Integral part of an inbound call center, playing a pivotal role as the voice of the Acura brand
- Championed a "one-call resolution" approach, representing American Honda by providing concise and final solutions
- Recognized as a top performer, showcasing an exceptional ability to handle complex cases while upholding the values of the company.
Technologist
Audi Pacific
09.2017 - 03.2018
- Brand expert trained to provide customer support pre and post purchase.
- Conducted in car tech help and tutorials for various models for customers for better ownership experience.
- Consulted with customers to match them to their perfect Audi based on their individual needs.
Social Media Marketing Manager
Cerritos Acura
05.2016 - 09.2017
- Spearheaded gatherings and events through collaboration with local organizations and communities.
- Conducted monthly budget meetings with general manager and company vice president to maximize and grow marketing ROI.
- Created and managed social media campaigns to increase brand engagement.
Business Development Coordinator
Cerritos Acura
05.2016 - 11.2017
- Executed calling campaigns targeting recommended repairs and customer satisfaction.
- Actively listen and document customer concerns, driving business based on the foundation of excellent customer experience.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
Skills
- Pipeline Management
- Account Management
- Client Relationship Management
- Business Development
- Territory Management
- Account Reconciliation
Timeline
Regional Business Development Sales Manager
Fisker Inc.
08.2023 - Current
Business Development Manager - Fixed Operations
Audi Boise
07.2022 - 03.2023
Small Business Owner
Prima Café
02.2021 - 08.2022
Administrative Clerk
Audi Fletcher Jones
02.2019 - 03.2020
Acura Client Relations
Aerotek at American Honda Motor Co., Inc.
03.2018 - 02.2019
Technologist
Audi Pacific
09.2017 - 03.2018
Social Media Marketing Manager
Cerritos Acura
05.2016 - 09.2017
Business Development Coordinator
Cerritos Acura
05.2016 - 11.2017
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