Hi, I’m
Serena Lam
Morris Plains,NJ
Summary
Enthusiastic, knowledgeable, and personable Clinical Pharmacist with a proven track record in long term care of building positive relationships with interdisciplinary medical professionals, staff, and pharmaceutical representatives. Have worked with several accounts in current position to provide high quality consulting services. Looking to apply my clinical background in combination with my self-starter mentality to help improve patients' lives on a grander scale. Personal interests include weightlifting, following the NBA/NFL/MLB, and traveling.
Overview
2
years of professional experience
1
Certification
1
Language
Work History
Pharma-Care, Inc
Clinical Consultant Pharmacist
04.2023 - Current
Job overview
- Identify and communicate medication irregularities, including drug interactions, dosing, timing, and appropriateness of medication therapy.
- Educate physicians and nurses on the latest drug and vaccine literature, FDA updates, and revised policies and procedures.
- Create and implement organizational policies and procedures to improve facility compliance with Joint Commission guidelines.
- Serve as a liaison between physicians, nurses, and other healthcare professionals to close care gaps and improve patient care.
- Help develop comprehensive treatment plans and perform medication reconciliation, resulting in reduced hospital readmissions and healthcare costs.
- Track benchmarking data trends and provide recommendations on how to improve facility compliance to Nursing Director, Medical Director, and CEO.
Wegmans Food Markets
Flex Community Pharmacist
11.2022 - Current
Job overview
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Advocate for patients by suggesting manufacturer coupons or discount cards to ensure medication affordability.
- Educated patients on over-the-counter product selection and proper usage, ensuring safe and effective self-care choices.
Precision AQ (formerly Precision Value)
Scientific Associate, Med Affairs - Market Access
04.2022 - 02.2023
Job overview
- Developed unbranded and branded materials geared toward key industry stakeholders in rheumatology, oncology, rare diseases, CNS, HIV, and women’s health while carrying out company and client best practices.
- Deliverables included value proposition resources, pre- and post- launch materials, burden of illness presentations, disease state education, and competitive landscape summaries.
- Target audiences included payers, population health account executives, integrated delivery networks, healthcare professionals, hospitals, and internal market access, value and evidence, and medical teams.
- Collected insights from internal and external Key Opinion Leaders and produced timely summaries of knowledge gained from stakeholder interactions.
- Conducted literature reviews, performed study data extractions, and articulated complex scientific and health economic data to clients and internal team members.
Education
Ernest Mario School of Pharmacy-Rutgers UniversityNew Brunswick, NJ
PharmD
05.2022
University Overview
- Relevant Coursework: Principles of Pharmaceutical Economics & US Healthcare Pharma Markets at Rutgers Business School
- Elected to Class President from 2018-2022
- Academy of Managed Care Pharmacy (AMCP) Executive Board Leader from 2018-2021
Skills
- Client Relationships
- Customer Service
- Listening
- Organizational Skills
- Time Management
- Skilled in clinical interventions
- Exceptional oral and written communication skills
- Strong decision-making ability
- Problem-solving abilities
- Familiar with multiple electronic health record systems
Certification
Currently Registered Pharmacist practicing and in good standing with New Jersey Board of Pharmacy
- Certified Consultant Pharmacist (CCP) in New Jersey
Timeline
Clinical Consultant Pharmacist
Pharma-Care, Inc
04.2023 - Current
Flex Community Pharmacist
Wegmans Food Markets
11.2022 - Current
Scientific Associate, Med Affairs - Market Access
Precision AQ (formerly Precision Value)
04.2022 - 02.2023
Ernest Mario School of Pharmacy-Rutgers University
PharmD