Serena Lecky
Glen Mills,PA
Summary
Dynamic and results-driven professional with extensive customer service experience at PJ Whelihans. Proven ability to excel in multitasking and problem-solving while maintaining a clean environment and addressing guest needs. Strong team player with effective time management and adaptability, consistently enhancing customer satisfaction through attentive support.
Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.
Overview
2
2
years of professional experience
Work History
Host
PJ WHELIHANS
West Chester, PA
05.2025 - 11.2025
- Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously.
- Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints.
- Answered phone calls to take reservations, online food orders, and address guest questions and concerns.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered phone calls to take orders, give information and document reservations.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Delivered pick-up and curbside orders to guests.
- Completed daily side work and opening and closing duties without fail.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Giant Direct Shopper
GIANT
West Chester, PA
01.2024 - 05.2025
- I shopped customers groceries and brought them out to them.
- I occasionally helped around the store with the floral department, helping stock shelves, and cleaning the store to create a clean and tidy environment.
- I answered customers inquiries and helped them find things they needed within the store.
- Provided excellent customer service by effectively addressing customer inquiries and complaints in a timely manner.
Education
High School Diploma -
Bayard Rustin High School
West Chester06.2027
Skills
- Customer service
- Adaptable to change
- Multitasking proficiency
- Team collaboration
- Effective time management
- Problem solving
- Detail-oriented
- Telephone reception
- Customer engagement
- Strong interpersonal skills
- Guest relations
- Hospitality and accommodation
- Order accuracy
- Task prioritization
Extracurricular Activities
Volleyball
Leader of Bring Hope Home club for school
Timeline
Host
PJ WHELIHANS
05.2025 - 11.2025
Giant Direct Shopper
GIANT
01.2024 - 05.2025
High School Diploma -
Bayard Rustin High School