Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Serena Leonard

Kissimmee,FL

Summary

Senior Gateway High School and outstanding performer in leadership and academics within Gateway's curriculum. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of various business. Recognized for inspiring management team members to excel and encouraging creative work environments. Being a JROTC Cadet with over 3 years of successful experience in team communication and management . Recognized consistently for performance excellence and contributions to success as a Cadet Gunnery Segregant. Strengths in guidance and communication backed by training all over the country. Multi-talented employee consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Enthusiastic student eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of efficiency and initiative and training in various jobs. Motivated to learn, grow and excel in everything.

Overview

8
8
years of professional experience

Work History

JROTC Cadet

Gateway High School
Kissimmee, FL
09.2019 - Current
  • Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors on scheduled basis.
  • Trained personnel in de-escalation and conflict resolution techniques for use in foreign national negotiations and cooperative actions.
  • Maintained excellent weapons knowledge and coordinated infantry operation of equipment, including rifles, machine guns and hand grenades.
  • Maintained 100% accountability of all assigned equipment.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Resolved personnel problems, improved operations and provided exceptional client support.
  • Led JROTC Details team in delivery of JROTC performances, resulting in publicity.
  • Developed team communications and information for JROTC Charlie Company (3rd Period) meetings.
  • Worked with other JROTC periods/companies and schools to understand needs and provide acquit services.
  • Transported food to people in need in volunteering events.

Sales Associate

Atlanta Beauty Depot
Atlanta, GA
06.2018 - 07.2018
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Tracked stock using company inventory management software.
  • Maintained records related to sales, returns and inventory availability.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Solved customer challenges by offering relevant hair and beauty products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated customers on promotions to enhance sales.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Achieved perfect attendance record for 1 month consecutively.
  • Developed beauty and hair care; product knowledge, customer service and selling techniques.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Maintained customer satisfaction while handling multiple product returns quickly and professionally.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.

Cashier

Atlanta Beauty Depot
Atlanta, GA
06.2018 - 07.2018
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Served needs of more than 2 customers in busy work environment.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Educated customers on promotions to enhance sales.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Worked closely with customers and staff to solve problems and handle customer concerns.
  • Prepared and submitted end-of-shift reports.

Waiters Assistant

The Park Restaurant
Highland Falls, NY
06.2017 - 06.2017
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Bussed and reset all tables per shift, working efficiently to keep dining room and work areas clean.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Displayed enthusiasm and promoted superb service to customers, successfully increasing referrals and walk-in business.
  • Prepared beverages and filled food orders for customers.

Education

No Degree -

Gateway High School
Kissimmee, FL

No Degree -

James I O'neill High School
Highland Falls, NY

Belle Chasse High School
Belle Chasse, LA

Skills

  • Process improvement
  • Supervision
  • Project organization
  • Problem resolution
  • Operational improvement
  • Team management
  • Relationship development
  • MS Office

Accomplishments

  • Supervised team JROTC members.
  • Collaborated with team of different schools and cadets in the development of the MCJROTC Program.

Timeline

JROTC Cadet

Gateway High School
09.2019 - Current

Sales Associate

Atlanta Beauty Depot
06.2018 - 07.2018

Cashier

Atlanta Beauty Depot
06.2018 - 07.2018

Waiters Assistant

The Park Restaurant
06.2017 - 06.2017

No Degree -

Gateway High School

No Degree -

James I O'neill High School

Belle Chasse High School

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Serena Leonard