Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serena Longoria

San Marcos

Summary

Dedicated Hotel Housekeeper with proven expertise in deep cleaning and guest relations honed at Fairfield Inn Marriott. Excelled in maintaining impeccable standards of cleanliness, enhancing the hotel's reputation for comfort. Skilled in efficient time management and safe chemical handling, consistently ensuring guest satisfaction and safety. Demonstrated strong teamwork and professional attitude, contributing to a positive work environment.

Overview

Work History

Hotel Housekeeper

Fairfield Inn Marriott
12.2022 - 04.2023
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
  • Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
  • Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
  • Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
  • Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
  • Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
  • Collaborated with other housekeeping staff to maintain a positive work environment, resulting in improved efficiency.
  • Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
  • Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
  • Maintained an organized inventory of housekeeping supplies, ensuring adequate stock levels for daily operations and reducing unnecessary expenditures.
  • Washed and folded towels and linens to properly stock guest rooms.
  • Reported damages, maintenance problems, safety issues, and potential hazards to management.
  • Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
  • Kept logs of cleaning activities to enable tracking history and maintain accurate records.
  • Supported the maintenance team by identifying necessary repairs in guest rooms and common areas, ensuring prompt resolution of issues.

Education

GED -

Library Ged Program
San Marcos, TX

Skills

  • Bed making proficiency
  • Cleaning techniques
  • Bathroom cleaning proficiency
  • Room turnover
  • Safe chemical handling
  • Guest relations
  • Surface sanitation
  • Odor control methods
  • Waste disposal methods
  • Room verification
  • Surface dusting
  • Towel replenishment
  • Sanitizing
  • Linen management
  • Linen replacement
  • Deep cleaning
  • Dusting
  • Restocking supplies
  • Housekeeping
  • Time management

Timeline

Hotel Housekeeper

Fairfield Inn Marriott
12.2022 - 04.2023

GED -

Library Ged Program
Serena Longoria