Serena Lopez
San Antonio,TX
Summary
Well-organized, experienced in multitasking to manage diverse accounting requirements in an efficient manner. Successful in task prioritization, audit support and customer service. Familiar with operating on demanding schedules and maintaining financial controls with little oversight.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
IDEA Public Schools
San Antonio, TX
07.2023 - Current
- Monitored progress on projects assigned by upper management.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Scheduled appointments between principal, parents and internal staff members.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Prepared and prioritized calendars and correspondence.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Customer Service /Accounts Payable and Receivable
H&M Uniforms
San Antonio
06.2014 - 08.2018
- Reviewed account and service histories to identify trends and issues
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Prepared and sold a broad range of customized merchandise to individuals and commercial accounts
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance
- Reconciled monthly statements and transactions to keep records accurate and current
- Handled high-volume invoice processing
- Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files
- Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
Volunteer
VCA Mission Animal Hospital
San Antonio
02.2017 - 04.2018
- Kept facility organized, clean and well-maintained to best meet program needs
- Completed assigned duties and consistently produced high volume of work to support daily business needs
- Sat with patients in need of companionship and emotional support
- Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries
- Unloaded and organized supplies and product inventory to maximize team efficiency
- Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays
- Collected and documented animal information such as weight, size, physical condition and food intake
- Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization
- Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians
- Walked over 5 dogs of varying sizes at one time while enforcing each dog's good behavior and walking manners.
Children's Ministry Volunteer
Bethesda Assembly of God
San Antonio
04.2017 - 02.2018
- Taught children about Christian faith through lessons and hands-on activities
- Shepherded children through critical developmental milestones with a caring and compassionate approach
- Spread faith through various evangelistic means, including preaching, Bible readings and group activities
- Created agendas and communication materials for team meetings.
Education
Palo Alto College
01.2024
Diploma -
South San Antonio High School
06.2018
Skills
- Invoice and billing
- Inventory report generation
- Client/Vendor relations
- Project management
- Transaction verification
- Account reviewing
- Petty cash management
- Customer Service and support
- Office Administration
- Scheduling
- Calendar Management
Timeline
Administrative Assistant
IDEA Public Schools
07.2023 - Current
Children's Ministry Volunteer
Bethesda Assembly of God
04.2017 - 02.2018
Volunteer
VCA Mission Animal Hospital
02.2017 - 04.2018
Customer Service /Accounts Payable and Receivable
H&M Uniforms
06.2014 - 08.2018
Palo Alto College
Diploma -
South San Antonio High School
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