Serena Luss
Clarksville,TN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Career Development Manager
365 Works LLC
Nashville, TN
03.2021 - 06.2022
- Worked closely with other campus partners to direct most cohesive and beneficial service to clients.
- Assisted clients with creating successful search documents such as resumes, cover letters and applications.
- Assisted clients in skill development such as job searching, networking, ethical conduct and negotiations.
- Assisted in promoting career-related on campus programming.
Office Manager
Liberty Tax Service
Nashville, TN
11.2013 - 04.2019
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
Customer Service Representative
TTEC
Hopkinsville, KY
09.2016 - 02.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
John Adams High School
South Bend, IN06.1988
Skills
- Orientation and Onboarding
- Records Management Systems
- Professional Relationships
- Job Search Instruction
- Ongoing Client Support
- Office Operations
- Customer Satisfaction
- Survey Management
- Standard Operating Procedures Maintenance
- Critical Thinking
- Office Support
- Problem Resolution
Timeline
Career Development Manager
365 Works LLC
03.2021 - 06.2022
Customer Service Representative
TTEC
09.2016 - 02.2018
Office Manager
Liberty Tax Service
11.2013 - 04.2019
High School Diploma -
John Adams High School
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