Serena Lyon
Orange Grove,TX
Summary
At Lazy L Farm & Mechanical Services, I lead operations and strategic planning, significantly enhancing customer satisfaction and financial health. My expertise in records management and customer relations drove business success, while adept negotiation skills reduced costs. I thrive in dynamic environments, consistently seeking efficiency improvements and fostering positive team dynamics. Expertise includes financial management, operational planning, and effective communication. while demonstrating strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Co-Owner/ Invoice Secretary/ Parts Purchaser
Lazy L Farm & Mechanical Services
11.2019 - Current
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Homemaker
Self
12.2017 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
The University of Texas At Austin High School
Austin, TX08-2025
Skills
- Small business operations
- Customer Relations
- Policy and procedure implementation
- Sales Strategies
- Records Management
- Desktops, Laptops, and Mobile Devices
- Decision-Making
- Budget Control
Languages
English
Timeline
Co-Owner/ Invoice Secretary/ Parts Purchaser
Lazy L Farm & Mechanical Services
11.2019 - Current
Homemaker
Self
12.2017 - Current
High School Diploma -
The University of Texas At Austin High School
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