Summary
Skills
Overview
Work History
Education
Work Preference
Software
Certification
Hi, I’m

Serena Mallard

Fort Collins,CO
Serena Mallard

Summary

Dedicated and adaptable professional with a Bachelor’s degree in Communication Studies and diverse experience in childcare leadership, customer service, and retail sales. Skilled in interpersonal communication, conflict resolution, and team collaboration, with a proven ability to build strong relationships with families, customers, and colleagues. Experienced in staff supervision, training, and scheduling, as well as customer engagement, sales, and digital communication. Known for strong organizational skills, problem-solving abilities, and a commitment to creating positive experiences in both educational and professional settings.

Skills

  • Interpersonal & Organizational Communication
  • Conflict Resolution & Problem-Solving
  • Staff Training & Team Leadership
  • Customer Service & Relationship Building
  • Strategic Communication & Content Creation
  • Time Management & Multitasking
  • Event Planning & Coordination
  • Sales, Upselling & Customer Retention
  • Microsoft Office Suite & Google Workspace
  • POS & Order Management Systems

Overview

6
years of professional experience
4
years of post-secondary education

Work History

Playology CO

Assistant Director
07.2024 - Current

Job overview

  • Supported the Director in managing daily childcare center operations, ensuring compliance with state licensing, safety, and quality standards.
  • Supervised, coached, and evaluated teaching and support staff to maintain high-quality childcare and classroom environments.
  • Coordinated staff scheduling to ensure proper classroom ratios and effective coverage across the center.
  • Oversaw enrollment, maintained accurate student records, and assisted with tuition billing and financial documentation.
  • Built positive relationships with families by addressing concerns, providing updates, and leading parent communications.
  • Conducted classroom walkthroughs, provided feedback to teachers, and assisted with curriculum implementation.
  • Ensured a safe and nurturing environment by monitoring classrooms, conducting safety checks, and managing incident reporting.
  • Led center tours and presentations for prospective families, increasing enrollment and community engagement.
  • Assisted with planning and executing family events, staff trainings, and center-wide programs.
  • Supported onboarding and professional development initiatives to enhance staff performance and retention.

T-Mobile

Mobile Expert
03.2022 - 07.2024

Job overview

  • Delivered personalized customer service by identifying needs, recommending solutions, and setting up wireless devices and services.
  • Consistently met or exceeded sales goals through effective product knowledge, upselling, and cross-selling of devices, accessories, and service plans.
  • Educated customers on new technology, mobile devices, and T-Mobile features, ensuring smooth onboarding and satisfaction.
  • Assisted with troubleshooting devices, processing returns/exchanges, and resolving billing inquiries to maintain high customer satisfaction.
  • Handled cash transactions, credit applications, and daily reconciliation with accuracy and attention to detail.
  • Built strong customer relationships that drove repeat business and improved store performance.
  • Supported team members by mentoring on sales techniques and contributing to a positive, goal-oriented work environment.
  • Participated in ongoing training to stay up to date on T-Mobile’s products, promotions, and industry trends.
  • Assisted with in-store merchandising, product displays, and maintaining an organized, customer-friendly sales floor.
  • Promoted brand loyalty and retention by enrolling customers in T-Mobile programs and services.

Walmart

E-Commerce Personal Shopper
04.2019 - 08.2021

Job overview

  • Accurately selected, packed, and prepared customer online grocery and retail orders while meeting speed and quality standards.
  • Ensured product substitutions aligned with customer preferences to maintain satisfaction and loyalty.
  • Delivered outstanding customer service by greeting customers, assisting with order pickup, and resolving concerns promptly.
  • Maintained inventory accuracy by reporting stock shortages and damaged goods to management.
  • Handled perishable and non-perishable items with care, following food safety and quality guidelines.
  • Operated handheld devices and Walmart order management systems to track, locate, and process orders efficiently.
  • Coordinated with team members and other departments to meet daily order fulfillment goals.
  • Assisted with organizing backroom and staging areas to ensure smooth order pickup operations.
  • Contributed to store appearance by restocking shelves, zoning merchandise, and maintaining cleanliness in work areas.
  • Consistently met or exceeded performance metrics, including order accuracy, speed, and customer satisfaction scores.

Education

University of Northern Colorado
Greeley, CO

Bachelor from Communication Studies
08.2021 - 08.2025

University Overview

  • Developed expertise in interpersonal, organizational, and media communication with applications in leadership, customer service, and marketing.
  • Strengthened skills in conflict resolution, persuasion, and relationship building to support effective teamwork and client/customer engagement.
  • Applied communication theories to real-world projects in family communication, strategic messaging, and public engagement.
  • Gained hands-on experience in professional writing, public speaking, and digital content creation.
  • Built strong analytical and problem-solving skills to adapt communication strategies across diverse professional settings.

Work Preference

Work Type

Full Time

Location Preference

On-SiteHybridRemote

Salary Range

$45000/yr - $100000/yr

Important To Me

Career advancementPaid time off401k matchHealthcare benefitsPersonal development programs

Software

Microsoft Office Suite

Google Workspace

POS Systems

Digital Communication Platforms

Social Media Platforms

Certification

CPR Certification

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