SERENA MARQUARDT
Bozeman,Montana
Summary
Dedicated professional with a positive outlook on achieving excellence in performance and customer satisfaction. Skilled in conducting routine operational assessments and guiding management groups towards success. Experienced in budgeting, succession planning, and enhancing overall performance levels.
Overview
7
7
years of professional experience
Work History
Area Manager of Operations
Unity Management
05.2023 - Current
- Manage and support the hotel management teams to ensure adherence to company standards, policies, and procedures. Provide leadership, guidance, and motivation to improve employee performance, engagement, and retention.
- Ensuring compliance with brand standards and maintaining consistency in service quality for each brand of hotel.
- Collaborate with the revenue management teams to implement pricing strategies, promotions, and sales initiatives aimed at maximizing revenue and occupancy across all properties. Regularly assess hotel performance through reports, audits, and KPI tracking.
- Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies. While identifying areas for improvement.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
GENERAL MANAGER
LaQuinta Inn & Suites by Wyndham
02.2023 - Current
- Oversee all aspects of hotel operations, ensure smooth day-to-day operations and adherence to brand standards.
- Manage, train, and motivate a team across various departments. Foster a positive work environment that emphasizes high performance, guest satisfaction, and professional growth.
- Manage annual budgets, monitor financial performance, and implement cost-control measures. Implement strategies to meet or exceed revenue targets.
ASSISTANT GENERAL MANAGER
Wingate By Wyndham
04.2018 - 12.2022
- Supported the General Manager in overseeing daily hotel operations, ensuring high standards of guest service, and optimizing operational efficiency.
- Address guest concerns, resolve issues, and ensure that guest experiences consistently exceed expectations. Monitor guest feedback and implement improvements to enhance the guest experience.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Skills
- Sales
- Leadership & Team Management
- Revenue Management
- Project management
- Customer Relations
- Administrative management
Timeline
Area Manager of Operations
Unity Management
05.2023 - Current
GENERAL MANAGER
LaQuinta Inn & Suites by Wyndham
02.2023 - Current
ASSISTANT GENERAL MANAGER
Wingate By Wyndham
04.2018 - 12.2022
Similar Profiles
Sandesh NepalSandesh Nepal
Concierge/ Front Office at UBMC- Unity Building Management And ConciergeConcierge/ Front Office at UBMC- Unity Building Management And Concierge
Sandeep SapkotaSandeep Sapkota
Concierge Team Leader at Unity Building Management And ConciergeConcierge Team Leader at Unity Building Management And Concierge
Therese InzerilloTherese Inzerillo
Supervisor at Unity World Headquarters at Unity Village, Silent Unity PrayerSupervisor at Unity World Headquarters at Unity Village, Silent Unity Prayer
Justin MillsJustin Mills
Thai Basil Employee at Thai Basil RestaurantThai Basil Employee at Thai Basil Restaurant
Weston WagnerWeston Wagner
Print Shop Assistant at Bozeman Plan RoomPrint Shop Assistant at Bozeman Plan Room