Serena Martinez
Albuquerque,NM
Summary
Proven in enhancing customer experiences and streamlining operations, I excelled at 66 Acres Craft Kitchen by leveraging strong multitasking and engaging personality traits. Expertise in liquor knowledge and a service-oriented mindset significantly boosted guest satisfaction, with a track record of managing high-volume events and fostering team collaboration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender/Restaurant Server
66 Acres Craft Kitchen
05.2023 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Cannabis Trimmer
Hodges Farms
05.2020 - 05.2023
- Used hand tools to complete delicate work.
- Enhanced bud quality by carefully trimming and pruning plants according to growth patterns and industry standards.
- Fostered a positive work environment by maintaining a professional demeanor and collaborating closely with team members to achieve shared objectives.
- Increased overall plant health with meticulous attention to detail during the trimming process.
- Maximized yield through precise trimming techniques, reducing waste while maintaining product integrity.
- Adapted quickly to changes in production schedules, remaining flexible and responsive under tight deadlines.
- Upheld compliance with state regulations by adhering to established company policies and procedures throughout all stages of production.
- Reduced risk of contamination by following strict sanitation protocols, ensuring a clean and safe work environment.
- Removed unwanted or unneeded materials off desirable products.
- Showcased strong attention to detail by identifying and removing unwanted plant material from final product, preserving the highest possible quality for consumers.
- Streamlined workflow efficiency by organizing workspace and maintaining clean tools and equipment.
Server
The Cooperage
04.2018 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Mario's Pizza
02.2017 - 04.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Catering Manager
Manhattan Project Resturant
03.2012 - 05.2014
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Hired and trained both permanent and temporary staff members.
- Handled catering scheduling, ordered food and planned events.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
Education
High School Diploma -
Chamisa Mesa
Taos, NM06.1994
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Engaging personality
- Service-oriented mindset
- Alcohol awareness
Certification
UMNCannabis cultivator Certificate 2021
Alcohol Servers License Exp. 2026
Timeline
Bartender/Restaurant Server
66 Acres Craft Kitchen
05.2023 - 03.2024
Cannabis Trimmer
Hodges Farms
05.2020 - 05.2023
Server
The Cooperage
04.2018 - 03.2020
Server
Mario's Pizza
02.2017 - 04.2018
Catering Manager
Manhattan Project Resturant
03.2012 - 05.2014
High School Diploma -
Chamisa Mesa
UMNCannabis cultivator Certificate 2021
Alcohol Servers License Exp. 2026
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