Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serena Mayorga

Casa Grande,AZ

Summary

As a dedicated and hardworking individual, I have demonstrated my ability to work productively with individuals from diverse backgrounds and possess extensive experience in busy clinical settings. My knowledge in scheduling, records, and front desk management has enabled me to offer a successful career history spanning over two years. With top-notch abilities in clerical work, I am equipped to handle fast-paced environments with a continuous flow of patients and assignments. I am meticulous in completing assignments and always ready to assist team members. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

Overview

7
7
years of professional experience

Work History

Direct Service Provider

MIKID
Casa Grande, AZ
10.2023 - Current
  • Developed rapport to create safe and trusting environment for care.
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Supervised daily activities and provided assistance to staff.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Monitored progress and documented patient health status changes to keep care team updated.

Receptionist Administrator

Circle Of Life Home Care
Casa Grande, AZ
02.2023 - 10.2023
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Organized new employee orientation schedules for new hires.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Answered and redirected incoming phone calls for office.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.

Medical Registrar

Sunlife Family Health Center
Casa Grande, AZ
05.2021 - 07.2022
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Organized, reviewed, and filed paperwork for secure recordkeeping.
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Monitored enrollment processes to meet regulations and accreditation standards.
  • Updated computer system with latest information to keep records current and accurate.
  • Secured confidential patient information from unauthorized access.
  • Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.

Optometrist Technician

Nationwide Vision
Casa Grande, AZ
03.2020 - 05.2021
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Assisted with dilating patients or using eye medications when directed by optometrist.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.

Receptionist

America's Best Contacts And Eyeglasses
Casa Grande, AZ
12.2018 - 02.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Cashier

Dairy Queen
Casa Grande, AZ
02.2018 - 12.2018
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Performed cash, card and check transactions to complete customer purchases.

Education

High School Diploma -

Pinnacle Charter High School
Tempe, AZ
05.2016

Skills

  • Behavior Redirection
  • Personal Hygiene Assistance
  • Knowledge of State Regulations
  • Direct Supervision
  • Progress Documentation
  • Care Plan Assessment
  • Account Management
  • Communication
  • Records Maintenance
  • Medical Information Software
  • Medical Billing and Coding
  • EMR Systems
  • Patient Care
  • Medication Administration
  • Medication monitoring
  • Case Management
  • First-aid and CPR

Timeline

Direct Service Provider

MIKID
10.2023 - Current

Receptionist Administrator

Circle Of Life Home Care
02.2023 - 10.2023

Medical Registrar

Sunlife Family Health Center
05.2021 - 07.2022

Optometrist Technician

Nationwide Vision
03.2020 - 05.2021

Receptionist

America's Best Contacts And Eyeglasses
12.2018 - 02.2020

Cashier

Dairy Queen
02.2018 - 12.2018

High School Diploma -

Pinnacle Charter High School
Serena Mayorga