Serena McLain
Seattle,WA
Overview
5
5
years of professional experience
Work History
Package Handler/invoice Assistant
Island Auction LLC
Langley, WA
11.2025 - 04.2026
- Maintained cleanliness and organization of work area and inventory to ensure easy finding.
- Efficiently located items, double checking for items in invoices to ensure accuracy
- Handled and packaged items with care to ensure minimal/no damage
- Answered phone calls with customer questions, providing excellent customer service.
- Would sort through invoices, contacting customers for additional information needed.
Sales Associate
Alma
Langley, WA
11.2024 - 04.2026
- Created a warm, welcoming environment for better customer engagement and drive of sales.
- Known for being personable and built relationships with new and returning customers
- Worked closely with customers on personal styling and styling tips with in-store merchandise, encouraging creativity with customers own style.
- Managed inventory counts, ensuring product availability for in-store and online sales.
- Handled online orders, attentive packaging care for customer engagement upon opening.
- Merchandised displays to enhance customer experience and drive sales.
- Worked primarily alone, creating tasks throughout the day, managing busy pushes efficiently while retaining excellent customer engagement.
FOH Lead/Co-Manager
Fare Market
Freeland, WA
07.2022 - 04.2026
- Supervised FOH/Expo operations, customer satisfaction and task management throughout the day, ensuring smooth turnover.
- Trained new team members on FOH/Expo procedures, customer service standards, communication with kitchen, cleaning tasks/busy work
- Managed/restocked drink inventory on n/a drinks and alcohol
- Communicated with kitchen staff to ensure order accuracy and assisted with kitchen tasks, managing dish pit.
- Enhanced customer experience by providing exceptional service and promptly addressing concerns, creating relationships with returning customers.
- Lead FOH team for special events/cater outs, delegating tasks for smooth operations
- Maintained bar back operations/events bartender, memorized specialized cocktails while adapting to new ones.
- Retained knowledge of 20+ menu items including daily rotating specials
Produce Clerk
Star Store
Langley, WA
11.2020 - 09.2021
- Managed and maintained produce quantity and quality by regularly inspecting, rotating fresh fruits and vegetables.
- Assisted customers in selecting high-quality produce while answering questions that arise.
- Help unload shipments and reorganize for optimal organization and proper inventory rotation.
Education
No Degree -
Whatcom Community College
Bellingham, WAHigh School Diploma -
South Whidbey High School
Langley, WA06.2021
Skills
- Strong communicator
- Efficient in task management
- Attentiveness to cleanliness
- Personable with customers
- Team player
- Social Platforms - Instagram, Pinterest, Youtube, TikTok
- POS - Heartland, Talech, Square, Shopify
Timeline
Package Handler/invoice Assistant
Island Auction LLC
11.2025 - 04.2026
Sales Associate
Alma
11.2024 - 04.2026
FOH Lead/Co-Manager
Fare Market
07.2022 - 04.2026
Produce Clerk
Star Store
11.2020 - 09.2021
No Degree -
Whatcom Community College
High School Diploma -
South Whidbey High School