Serena McMurry
Huber Heights,OH
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Salesperson
International Diamond Jewelers
03.2023 - Current
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Increased average transaction value by upselling complementary products or services based on customer needs.
- Developed and grew leads through repeat business and customer referrals.
- Maintained clean and visually appealing store environment, showcasing jewelry pieces effectively for customers.
- Assisted in inventory management, ensuring accurate tracking of stock levels and timely re-ordering of popular items.
- Enhanced customer experience with personalized follow-up calls after major purchases or repairs, fostering trust and loyalty among clients.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Customer Service Cashier
Kroger
10.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Utilized POS system to handle customer cash and credit card transactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
Guest Service Associate
United Dairy Farmers
09.2021 - 10.2022
- Used a POS system to itemize and total the purchases of customers
- Helped drive high customer retention by providing accurate information about promotions, customer programs, and products
- Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction
- Improved efficiency and performance by tracking team member productivity and providing feedback
- Built strong, compassionate client relationships and earned a reputation for exceeding service standards
- Stocked merchandise each week, clearly labeling items, and preparing attractive displays
- Increased productivity by anticipating needs and providing excellent support
- Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests
- Educated employees on company procedures and services.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
Education
High School -
Parkway High School
Rockford, OH05.2021
Skills
- Retail store support
- Professional telephone demeanor
- POS systems abilities
- Money handling abilities
- Stock management
- Sales strategy development
- Negotiation
- Interpersonal communication skills
- Customer Relationship Building
- Cold-calling
- Closing Techniques
Timeline
Salesperson
International Diamond Jewelers
03.2023 - Current
Customer Service Cashier
Kroger
10.2022 - 02.2023
Guest Service Associate
United Dairy Farmers
09.2021 - 10.2022
High School -
Parkway High School
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