Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Serena Mendoza

San Antonio

Summary

Certified Professional Coder with hands-on experience in medical billing and insurance verification. Proven ability to maintain HIPAA compliance while managing patient records and scheduling in fast-paced environments. Strong background in CPT, ICD-10, and HCPCS coding supports efficient administrative functions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Warehouse Associate

Amazon
09.2025 - Current
  • Achieved high productivity and accuracy in fast-paced environment
  • Adhered to procedures and safety standards to ensure workplace safety
  • Maintained consistent attendance and punctuality to support team operations

Sales Agent

Extra Space Storage
01.2024 - 01.2025
  • Assisted customers with inquiries and processed transactions to ensure smooth purchasing experience
  • Built relationships with customers and maintained accurate records to enhance service quality
  • Assisted customers in selecting suitable storage units for their needs.
  • Managed rental agreements and processed payments efficiently.
  • Conducted regular property inspections to ensure cleanliness and safety.

Call Center Rep

Bank of America
01.2022 - 01.2023
  • Handled high volume of customer calls, ensuring timely resolution of inquiries
  • Verified and corrected information accuracy in records to maintain data integrity
  • Assisted customers with account inquiries and transaction details.
  • Handled customer complaints and resolved issues efficiently.
  • Educated clients on banking products and services available.

Tech Support

Apple
01.2021 - 01.2022
  • Resolved customer concerns to enhance satisfaction
  • Streamlined documentation process for better accessibility
  • Provided company users with tech support for IT problems and account maintenance.
  • Provided technical support to customers regarding product installation and usage.
  • Provided technical support during installation, configuration, and maintenance activities.

Medical Billing Extern

Texas Inpatient Pediatrics
01.2023
  • Verified insurance eligibility to ensure accurate billing and reduce claim denials
  • Applied CPT, ICD-10, HCPCS coding for precise medical billing and compliance
  • Maintained adherence to HIPAA regulations, safeguarding patient privacy and data security

Education

Medical Coding & Billing Certificate -

College of Health Care Professions
01-2023

GED -

San Antonio College
01-2021

Skills

  • Material handling
  • Data Entry
  • Scheduling
  • Front Desk
  • Patient Intake
  • Insurance Verification
  • CPT
  • ICD-10
  • HCPCS
  • EMR Systems
  • HIPAA Compliance

Certification

Certified Professional Coder (CPC), AAPC

Languages

English
Professional
Spanish
Professional

Timeline

Warehouse Associate

Amazon
09.2025 - Current

Sales Agent

Extra Space Storage
01.2024 - 01.2025

Medical Billing Extern

Texas Inpatient Pediatrics
01.2023

Call Center Rep

Bank of America
01.2022 - 01.2023

Tech Support

Apple
01.2021 - 01.2022

Medical Coding & Billing Certificate -

College of Health Care Professions

GED -

San Antonio College
Serena Mendoza