Serena Methvin
Charlotte,NC
Overview
10
10
years of professional experience
Work History
Inflight Subject Matter Expert
PSA Airlines
05.2022 - Current
- Certified as a PSA IEP auditor
- Perform all duties & responsibilities of an IEP auditor
- Conduct monthly internal audits to offer an impartial and unbiased evaluation of internal controls
- Auditing of all manuals to align with FAR's and ISARP's
- Perform Inflight Cabin Audits monthly
- Perform Flight Attendant Training Program Audit quarterly
- Add Audits into Intelex.
Check Flight Attendant
PSA Airlines
06.2021 - Current
- Demonstrate professional excellence and adhere to all Company Uniform and Image and professionalism standards
- Promote standardization, compliance, safe practices and quality customer service
- Complete Line Check and IOE assignments
- Provide instruction, coaching, mentoring and evaluation
- Facilitate, monitor and assist with training and administrative programs as assigned.
Flight Attendant
PSA Airlines
07.2018 - Current
- Conducting a preflight inspection of all cabin emergency equipment applicable to the type of aircraft
- Maintaining a high degree of crew coordination and professionalism
- Performing duties in a professional, efficient, and cordial manner at all times when on duty
- Adhering to all relevant Federal Aviation Regulations, and company procedures and policies
- Timely completion of assigned duties from either the company or Captain
- Maintaining strong crew coordination and professionalism
- Utilize time management skills to ensure on-time flight departures
- Experience in safety and emergency procedures, including evacuation protocols, first aid, and CPR
- Maintains the comfort, security, and safety for all passengers.
Flight Departure Specialist
PSA Airlines
09.2021 - 05.2022
- Facilitate on-time departures
- Provide information, guidance, and assistance for safety and comfort to passengers on board aircraft
- Submit detailed reports pertaining to flight incidents
- Assist crew members as needed to expedite turns to achieve on-time performance
- Helped in decreasing delays by guiding and improving performance to all front-line employees.
Manual Medic / EFB Bar
PSA Airlines
07.2021 - 09.2021
- Assisting Flight Attendants in ensuring compliance with the Inflight Electronic Flight Bag (Inflight EFB)
- Knowledge of the revisions and compliance dates set by the company
- Trained and ensured non-punitive compliance
- Helped the Flight Attendant group transfer from Paper Manuals to Electronic Manuals.
Restaurant General Manager
Moe's Southwest Grill
03.2015 - 06.2018
- Supervised all in-house aspects of the restaurant, from in-house decorations to menu selection
- Managed different areas of restaurant operations such as customer relations, vendors' relations, maintains labor and food cost and inventory control
- Specialized in training and motivating new staff regarding their work and responsibilities
- Controlled the overall cash flow on a daily basis to meet the weekly expenditures
- Maintained accounting books regarding employee payroll and sales summaries of the restaurant
- Estimated the daily food consumption and placed orders with suppliers accordingly, ordered utensils and contacted merchants regarding their supplies on a regular interval
- Scheduled working hours of staff and rotation of shifts.
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
Catering Services Manager
Moe's Southwest Grill
09.2014 - 06.2018
- Motivated staff to increase their efficiency; ensured staff was well-versed regarding clients' requirements and expectations
- Developed strong customer base of new and existing clients by maintaining customer satisfaction and quality standards
- Responsible for the payroll and attendance of staff members; supervised recruitment and training of new staff
- Maintained client database of any and all clients served; maintained records and databases regarding budget and costs.
Food Service Worker
Moe's Southwest Grill
03.2014 - 02.2015
- Responsible for assembly and delivery of meal service
- Provided efficient, courteous, quality service and properly portioned foods according to menu, with high standard of customer service details
- Received food orders from customers and recommended new dishes
- Cleaned kitchen equipment and appliances and held responsibility of getting them repaired in case of any problem
- Maintained cleanliness and hygiene around cooking stations as well as the place where customers have their meals.
Education
High School Diploma -
Kings Fork High School
Suffolk, VASkills
- Adaptability
- Regulations and Compliance
- Time Management
- Attention to Detail
References
- Andrew Joseph, 401-230-7943
- Kasey Horvath, 757-641-5256
- Shannon Lind, 985-285-3540
Timeline
Inflight Subject Matter Expert
PSA Airlines
05.2022 - Current
Flight Departure Specialist
PSA Airlines
09.2021 - 05.2022
Manual Medic / EFB Bar
PSA Airlines
07.2021 - 09.2021
Check Flight Attendant
PSA Airlines
06.2021 - Current
Flight Attendant
PSA Airlines
07.2018 - Current
Restaurant General Manager
Moe's Southwest Grill
03.2015 - 06.2018
Catering Services Manager
Moe's Southwest Grill
09.2014 - 06.2018
Food Service Worker
Moe's Southwest Grill
03.2014 - 02.2015
High School Diploma -
Kings Fork High School
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