Serena Meyer
Summary
I am a knowledgeable and dedicated customer service professional with extensive experience in the virtual customer service industry. I am a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. I am motivated to maintain customer satisfaction and contribute to company success. I specialize in quality, speed and process optimization. I have a passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
ESCALATION SPECIALIST
Foundever
11.2023 - Current
- I Investigated and resolved customer complaints in timely manner
- Coordinated with internal teams to gather necessary information and resources for the successful resolution of escalated cases.
- I resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
ACCOUNT SUPERVISOR
Klarna
06.2022 - 11.2023
- I mentored new team members in account management best practices.
- I maintained adherence to applicable laws and regulations concerning escalations
- I provided timely assistance to customers with questions or concerns about their purchases
- I utilize strong problem-solving abilities to promptly address and resolve intricate customer concerns.
Education
HIGH SCHOOL DIPLOMA -
Resolute Academy
Houston, TX10.2013
Skills
- Complaint Handling
- Technical Proficiency
- De-escalation Techniques
- Analytical Skills
- Fraud Detection
- Goal Setting and Achievement
Personal Information
Title: OPERATIONS SUPERVISOR
Timeline
ESCALATION SPECIALIST
Foundever
11.2023 - Current
ACCOUNT SUPERVISOR
Klarna
06.2022 - 11.2023
HIGH SCHOOL DIPLOMA -
Resolute Academy