Serena Milligan
Tucson,AZ
Summary
Accomplished Supervisor at Its a Puppies World, adept in staff management and process improvement, significantly enhancing team productivity and customer satisfaction. Leveraged strategic planning and complex problem-solving skills across roles, achieving notable efficiency gains. Excelled in training and mentoring, fostering a goal-oriented environment and driving operational excellence.
Overview
8
8
years of professional experience
Work History
Supervisor
Its a Puppies World
03.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Assistant Event Coordinator
Hilton El Conquistador Resort
10.2023 - 03.2024
- Assisted Event Coordinator in creating detailed timelines for each phase of an event project, ensuring timely completion of all tasks.
- Ensured smooth execution of on-site logistics by supervising setup, teardown, and vendor coordination during events.
- Maintained professional and organized appearance at all events, representing the company in a positive light to clients and attendees.
- Delivered exceptional customer service, addressing attendee concerns promptly and professionally during events.
Barista
Hilton El Conquistador Resort
01.2023 - 10.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Administrative Assistant
Its a Puppies World
08.2020 - 12.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Owner/Manager
Tender Care III
03.2017 - 11.2021
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
High School Diploma -
Central High School
Morgan Hill, CA01.2015
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Process Monitoring and Improvement
- Priority management
Timeline
Supervisor
Its a Puppies World
03.2024 - Current
Assistant Event Coordinator
Hilton El Conquistador Resort
10.2023 - 03.2024
Barista
Hilton El Conquistador Resort
01.2023 - 10.2023
Administrative Assistant
Its a Puppies World
08.2020 - 12.2022
Owner/Manager
Tender Care III
03.2017 - 11.2021
High School Diploma -
Central High School
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