Summary
Overview
Work History
Education
Skills
Certification
Community Service
Timeline
Generic

Serena Moran

South Jordan,UT

Summary

Software Quality Analyst with proven skills to identify and document complex software problems and causes. Versed in the SDLC and uses effective communication with team members to ensure we deliver a high quality product.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Software Quality Analyst

Regions Bank
02.2020 - Current
  • Collaborate closely with developers and product managers to deliver an excellent user experience.
  • Evaluate software with excellent attention to detail and time management skills.
  • Responsible for backend testing, release management, demonstration of sprint work while simultaneously maintaining high level functionality.
  • Use SQL to query data and verify test results.
  • Use SQL to stage tests by inserting/updating/deleting data.
  • Use Postman for back end testing to verify each endpoint behaves as expected with desired results.
  • Strong participation test case writing, test execution, UAT support, bug creation and documentation.
  • Excellent team communication and collaboration skills, self starter with the ability to view the big picture and meticulous attention to detail.
  • Conduct root-cause failure analysis.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
  • Responsible. for in-depth usability testing on Android and iOS mobile devices.
  • Authored and maintained well-organized, efficient and successful manual test cases for entire team.
  • Advised developers on problems with performance and other issues.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Contribute to the average sprint work of 30-40 points worth of stories.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Guest Relations Representative

Empower Stadium
08.2023 - 06.2024
  • Work as the front line customer service representative at Denver Broncos games and celebrity concerts.
  • Participated in extra training to join the 'Special Event team'.
  • Engaged guests through upbeat conversation and personalized service.

Senior Lender

Enerbank USA
08.2016 - 01.2019
  • Approved loan applications based on customer creditworthiness and provided detailed financial advice.
  • Processed over $500,000 worth of loan applications and monitored progress from start to finish.
  • Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
  • Reviewed loan applications for completeness, identified missing documentation, and generated condition lists for applicants.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Volunteered to work on a team of 4 for several overnight shifts to get over 1000 applications processed.
  • Resolved conflicts with customers, de-escalated difficult situations with attainable solutions.
  • Maintained an above average efficiency, always scoring within the top 5 lenders.

Retail Sales Associate

Zurchers (Party and Wedding Store)
08.2015 - 07.2016
  • Responsible for organizing merchandise, customer satisfaction and other miscellaneous tasks.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Education

Bachelor of Science - Strategic Communications

University of Utah
Salt Lake City, UT
04.2020

Associate of Applied Science - Communications

Salt Lake Community College
Salt Lake City, UT
04.2018

Skills

  • Defect tracking and reporting
  • Software testing
  • Agile methodology
  • Mobile testing
  • SQL
  • Postman
  • JIRA
  • Azure
  • Application process management
  • Credit analysis
  • Loan origination and underwriting

Certification

  • ISTQB - Certified Tester, Foundation Level

Community Service

  • Volunteer at the Ronald McDonald House, Prep and serve meals to families, 2024
  • Humanitarian work, English teacher in the Dominican Republic, 2017, 2021
  • Middle school volleyball coach, 2019, 2021
  • Elementary school soccer referee, 2021

Timeline

Guest Relations Representative

Empower Stadium
08.2023 - 06.2024

Software Quality Analyst

Regions Bank
02.2020 - Current

Senior Lender

Enerbank USA
08.2016 - 01.2019

Retail Sales Associate

Zurchers (Party and Wedding Store)
08.2015 - 07.2016

Bachelor of Science - Strategic Communications

University of Utah

Associate of Applied Science - Communications

Salt Lake Community College

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