Serena Morrill
Washougal,WA
Summary
Highly motivated and detail-oriented professional with over four years of experience in customer service, administration, and social work roles. Proficient in reporting and documenting, efficient problem-solving, and collaborative communication. Committed to exceptional support through empathy, efficiency, and a client- focused approach.
Overview
6
6
years of professional experience
Work History
Career Break
Self-employeed
01.2024 - 10.2024
- Provided daily care to a family member until I was able to return back to work
- Took occasional work doing delivery services, animals sitting, and other work for family
Youth Sports Coach
Skyhawks Sports Academy
10.2023 - 12.2023
- Plan and execute sports programs to children
- Communicate and coach with other staff members
- Sign students in and out during classes and communicate with families
- Lead instructions to build developmental skills for participants.
Lounge Host
Broadway Lounge
06.2023 - 10.2023
- Welcome and check in guests
- Manage memberships for each guest
- Take payment and sell memberships dependent for each guest
- Talk about local amenities and benefits for the lounge
- Arrange events and special services for VIP guests
- Take phone calls to answer questions and manage appointments for events.
Behavior Specialist
Center for Social Dynamics
10.2022 - 06.2023
- Implementing behavior plans for clients with behavioral needs
- Recording treatment progress
- Working with Clinical Directors and families to implement treatment plans
- Establishing rapport with clients and their families for successful treatment.
Barista
Emerald City Smoothie
08.2022 - 10.2022
- Worked in customer service
- Prepared smoothies
- Completed sanitization and stocking tasks
- Used POS systems and performed data entry tasks.
Lead Teacher
Little Darling Preschool
08.2021 - 05.2022
- Managed age appropriate lesson plans in a busy classroom environment
- Filled out paperwork and managed front desk duties
- Created an inclusive, meaningful, and safe environment for students
- Lead outdoor activities, story times, field trips, and student drop offs and pickups
- Recorded daily logs for student progress.
Youth Development Professional
Boys and Girls Club of America
05.2021 - 08.2021
- Planned educational activities for students
- Taught student activities in science, math, and art
- Lead recess, story times, assembly days, and student drop offs and pickups
- Assisted students with meals
- Ensured safety for youth and staff members
- Completed sanitization tasks for club.
Home Care Aide
Cascade Connections
11.2020 - 05.2021
- Assisted people with disabilities in their everyday lives
- Drove clients to appointments, stores, restaurants, and assisted them during errands
- Assisted clients with medications, meals, cleaning tasks, finances, and physical tasks
- Completed client's health records.
Team Leader
Burgerville
08.2018 - 08.2020
- Worked in customer service
- Prepared food and drinks
- Completed sanitization and stocking tasks
- Used POS systems and performed data entry tasks.
Education
Bachelor of Arts - Human Services
Western Washington University
Bellingham, WA06-2022
Associate of Arts -
Clark College
Vancouver, WA06-2020
High School Diploma -
Washougal High School
Washougal06-2020
Skills
- Planning and executing activities
- Reporting and documenting
- Building rapport and trust with clients and families
- Managing POS systems, phone calls, and emails
- Behavior management
- Childcare and teaching
- Home and health care services
Timeline
Career Break
Self-employeed
01.2024 - 10.2024
Youth Sports Coach
Skyhawks Sports Academy
10.2023 - 12.2023
Lounge Host
Broadway Lounge
06.2023 - 10.2023
Behavior Specialist
Center for Social Dynamics
10.2022 - 06.2023
Barista
Emerald City Smoothie
08.2022 - 10.2022
Lead Teacher
Little Darling Preschool
08.2021 - 05.2022
Youth Development Professional
Boys and Girls Club of America
05.2021 - 08.2021
Home Care Aide
Cascade Connections
11.2020 - 05.2021
Team Leader
Burgerville
08.2018 - 08.2020
Bachelor of Arts - Human Services
Western Washington University
Associate of Arts -
Clark College
High School Diploma -
Washougal High School
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