Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serena Munoz

Bedford

Summary

Well-grounded team lead with background leading retail location daily operations. Focused when responding to problems, mentoring staff and identifying areas needing improvement. Excellent motivator with upbeat attitude and history boosting employee and customer retention.

Overview

7
7
years of professional experience

Work History

Texas Materials

Admin Support
09.2022 - Current

The role of an admin support is to be a support for the schedule manager as well as the CSR team on a need basis. This role responsible for maintaining and completing all internal reporting task.

- Internal order management

- Profit and loss report

-Answering calls/emails

-Excel and microsoft certified

Victoria Secret/ PINK

Selling and Staffing Manager
11.2019 - 09.2022

Supports posting, sourcing, and scheduling interviews for open roles, ensure new hire paperwork is completed to standard and entered, enters fixed schedules and editing, manages compliance of personal files.

-Work effectively in fast-paced environments.

-Skilled at working independently and collaboratively in a team environment.

-Manages store and associates, open and close retail store, supports direction and drives performance for the total store results by creating bonds with the customers and giving them an unforgettable shopping experience.


CVS

Cashier
03.2019 - 05.2019

Greeting customers into the retail store, ringing up purchases, providing customer assistance, stocking, cleaning and offering product.

- Assisted with day-to-day operations, working efficiently and productively with all team members.

Aeropostale

Sales Associate
11.2017 - 12.2018

Greeting customers, ringing up purchases, providing customer assistance, stocking, cleaning and embraced the store culture through the brand.

-Organized and detail-oriented with a strong work ethic.

Education

High School Diploma -

L.D Bell Highschool
Hurst, TX
06-2019

Skills

    -Strong with communication not only to the team but with customers as well

    -Building relationship to insure everyone is welcomed with positivity and fostering lasting relationships

    -Staying organized

    -Paperwork and Computer skills

    -Customer service

    -Leadership and management

Timeline

Texas Materials

Admin Support
09.2022 - Current

Victoria Secret/ PINK

Selling and Staffing Manager
11.2019 - 09.2022

CVS

Cashier
03.2019 - 05.2019

Aeropostale

Sales Associate
11.2017 - 12.2018

High School Diploma -

L.D Bell Highschool
Serena Munoz