Serena Nava
Houston,TX
Summary
Proven Correctional Officer with a track record of enhancing facility security and inmate monitoring at the Texas Department of Criminal Justice. Skilled in contraband seizure and emergency response, demonstrating a keen ability to maintain order and safety. Excelled in training roles, significantly improving team efficiency and customer service standards. Expert in surveillance and security procedures, blending strong observational skills with effective interpersonal communication.
Overview
4
4
years of professional experience
Work History
Correctional Officer
Texas Department Of Criminal Justice
03.2024 - Current
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Conducted routine and emergency head counts.
- Documented inmate behavior and activities in logbooks.
- Enforced rules and regulations to maintain order among inmates.
- Observed and supervised inmates throughout visits, meal time, recreation, and in the cell blocks.
Team Trainer
Whole Food Market
08.2022 - 06.2023
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Trained new employees in specific job requirements.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Stock grocery products onto shelves
- Established and maintained quality control standards by making sure the grocery products being delivered to the store were in the acceptable temperatures.
Retail Merchandiser
P.L Marketing
01.2022 - 06.2023
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Arranged consistent shelves, bins, and racks by following established planograms.
Overnight Stocker
Walmart
05.2020 - 01.2022
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
Education
No Degree - Education
UMASS Global
Houston, Tx01.2027
High School Diploma -
Texas Preparatory School
Houston, TX05.2019
Skills
- Facility Security
- Contraband Seizure
- Inmate monitoring
- Surveillance
- Emergency Response
- Correctional facility procedures
- Weapons training
- Trained in defensive tactics
- Security Procedures
Timeline
Correctional Officer
Texas Department Of Criminal Justice
03.2024 - Current
Team Trainer
Whole Food Market
08.2022 - 06.2023
Retail Merchandiser
P.L Marketing
01.2022 - 06.2023
Overnight Stocker
Walmart
05.2020 - 01.2022
No Degree - Education
UMASS Global
High School Diploma -
Texas Preparatory School
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