Serena Newman
Practice Supervisor
Howard City,MI
Summary
Healthcare leader with 12+ years of progressive experience in patient care, medical assisting, and practice supervision. Proven success overseeing multi-site clinic operations, leading staff and provider meetings, managing payroll, and ensuring compliance. Recognized for achieving record-high Glint Engagement Scores, maintaining regulatory readiness, and providing seamless leadership coverage during manager absences. Skilled in driving efficiency, mentoring staff, and fostering patient-centered care environments.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Practice Supervisor
Corewell Health (formerly Spectrum Health System)
Greenville/ Lakeview , MI
01.2021 - Current
- 2021–2023 | Greenville & Lakeview: Supervised Greenville Family Medicine, Greenville Residency, Greenville Walk-In, Lakeview Family Medicine, and Lakeview Walk-In clinics, coordinating staffing, scheduling, and workflows across multiple sites.
- 2023–Present | Lakeview (Primary Site): Transitioned to full-time supervisor for Lakeview Family Medicine and Lakeview Walk-In while continuing to support Greenville through on-call coverage, staffing coordination, and clinical consultation.
- Directed daily operations at Lakeview while providing cross-site support for Greenville clinics.
- Supervised, mentored, and evaluated staff; managed hiring, onboarding, training, and performance reviews.
- Led staff and provider meetings to align teams; covered manager responsibilities during extended absences.
- Administered payroll and provider compensation with accuracy and timeliness.
- Maintained RHC compliance binders, preparing documentation for audits and inspections.
- Partnered with vendors to secure formula samples, and Narcan distribution; managed inventory and compliance.
- Coordinated schedules and provided on-call supervision (three weeks on/off) for Lakeview and Greenville clinics.
- Drove quality improvement initiatives that improved efficiency, reduced wait times, and enhanced patient satisfaction.
- Acted as a resource for clinical workflow support and problem-solving.
- Key Achievements:
- Entrusted with leadership during two extended manager medical leaves (~3 months each), maintaining compliance, stability, and uninterrupted patient care.
- Consistently achieved record-high Glint Engagement Scores, exceeding prior benchmarks.
- Streamlined payroll and compliance processes to improve accuracy and efficiency.
- Strengthened communication by facilitating staff and provider meetings.
- Transitioned to full-time Lakeview leadership while maintaining Greenville support.
Senior Medical Assistant / SME
Spectrum Health System
Greenville, MI
01.2019 - 01.2021
- Delivered direct patient care and clinical procedures while supporting providers.
- Served as Immunization Champion, overseeing vaccine inventory, compliance, and staff education.
- Acted as EPIC SuperUser and Muse SME, training and mentoring staff in EMR systems.
- Managed clinical inboxes to support providers and ensure timely communication.
- Contributed to process improvement as a member of the SWEAT and Glint teams.
- Increased clinic productivity by training new medical assistants in proper techniques and best practices.
- Managed inventory of medical supplies effectively, ensuring necessary materials were readily available for efficient patient care delivery.
- Demonstrated commitment to professional growth by attending continuing education seminars and maintaining current certification as a Senior Medical Assistant.
Medical Assistant
Spectrum Health System
Greenville, MI
01.2016 - 01.2019
- Provided patient care including vitals, immunizations, injections, and lab tests.
- Managed clinical inboxes to support providers and address patient needs.
- Collaborated with clerical staff to streamline patient flow and clinic operations.
- Served as Immunization Champion, managing vaccine inventory, compliance, and staff education.
- Participated on the SWEAT team, contributing to standard work creation and process improvements.
- Served on the Glint team, supporting employee engagement initiatives.
- Participated in quality and safety programs to uphold compliance standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Medical Assistant / Supervisor
Dr. David Sova Consulting & Pain Management
Grand Rapids, MI
06.2013 - 01.2016
- Delivered patient care, injections, blood draws, and pain management preparation.
- Supervised staff hiring, onboarding, and training.
- Managed EHR documentation and processed prior authorizations.
- Oversaw office inventory and served as the main contact for outside vendors.
- Coordinated supply orders and ensured availability of medical materials.
- Covered the front desk, assisting with scheduling, patient check-in, and administrative support.
- Called and faxed pharmacies to submit prescriptions and refills.
- Maintained strict compliance with healthcare regulations, ensuring all practices met state and federal guidelines.
Certified Nursing Assistant
Grand Rapids Home for Veterans / Metron of Forest Hills
Grand Rapids, MI
11.2012 - 06.2013
- Assisted residents with ADLs, wound/catheter care, mobility, and nutrition.
- Monitored and documented vital signs to ensure patient safety.
- Provided emotional support and engaged residents in therapeutic activities.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Home Health Aide
Angel Care
Grand Rapids, MI
02.2012 - 11.2012
- Supported patients with ADLs, personal care, meals, and medication reminders.
- Documented care and communicated updates with supervising providers.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Team Member
McDonald's Corporation
Lakeview, MI
01.2010 - 01.2012
- Delivered customer service, processed transactions, and prepared food.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Operated register to process payments and collect cash payment for order totals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Education
Business Management Coursework
Western Governors University
Salt Lake City, UT01.2023
Certified Medical Assistant - undefined
Everest Institute
Grand Rapids, MI01.2013
Certified Nursing Assistant - undefined
Montcalm Community College
Sidney, MI01.2011
Skills
Multi-Site Clinic Operations Staff Supervision Payroll & Provider Compensation
RHC Compliance & Documentation Employee Engagement Quality Improvement
Patient Care & Advocacy Staff & Provider Meeting Leadership
Vendor & Supply Coordination Hiring, Training, Mentorship
Scheduling & On-Call Leadership EMR Optimization (EPIC SuperUser, Muse SME)
Immunization Management Conflict Resolution Effective Communication
Training and mentoring
Ethical decision-making
Patient care coordination
Clinical supervision
Workflow management
Policy implementation
Certification
Certified Medical Assistant (CMA)
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $100000/yrImportant To Me
Career advancementWork-life balanceCompany Culture401k matchPaid sick leaveWork from home optionHealthcare benefitsTimeline
Practice Supervisor
Corewell Health (formerly Spectrum Health System)
01.2021 - Current
Senior Medical Assistant / SME
Spectrum Health System
01.2019 - 01.2021
Medical Assistant
Spectrum Health System
01.2016 - 01.2019
Medical Assistant / Supervisor
Dr. David Sova Consulting & Pain Management
06.2013 - 01.2016
Certified Nursing Assistant
Grand Rapids Home for Veterans / Metron of Forest Hills
11.2012 - 06.2013
Home Health Aide
Angel Care
02.2012 - 11.2012
Team Member
McDonald's Corporation
01.2010 - 01.2012
Certified Medical Assistant - undefined
Everest Institute
Certified Nursing Assistant - undefined
Montcalm Community College
Business Management Coursework
Western Governors University