Serena Newman
Practice Supervisor
Howard City,MI
Summary
Healthcare leader with 12+ years of progressive experience in patient care, medical assisting, and practice supervision. Proven success overseeing multi-site clinic operations, leading staff and provider meetings, managing payroll, and ensuring compliance. Recognized for achieving record-high Glint Engagement Scores, maintaining regulatory readiness, and providing seamless leadership coverage during manager absences. Skilled in driving efficiency, mentoring staff, and fostering patient-centered care environments.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Practice Supervisor
Corewell Health (formerly Spectrum Health System)
Greenville/ Lakeview , MI
01.2021 - Current
- 2021–2023 | Greenville & Lakeview: Supervised Greenville Family Medicine, Greenville Residency, Greenville Walk-In, Lakeview Family Medicine, and Lakeview Walk-In clinics, coordinating staffing, scheduling, and workflows across multiple sites.
- 2023–Present | Lakeview (Primary Site): Transitioned to full-time supervisor for Lakeview Family Medicine and Lakeview Walk-In while continuing to support Greenville through on-call coverage, staffing coordination, and clinical consultation.
- Directed daily operations at Lakeview while providing cross-site support for Greenville clinics.
- Supervised, mentored, and evaluated staff; managed hiring, onboarding, training, and performance reviews.
- Led staff and provider meetings to align teams; covered manager responsibilities during extended absences.
- Administered payroll and provider compensation with accuracy and timeliness.
- Maintained RHC compliance binders, preparing documentation for audits and inspections.
- Partnered with vendors to secure formula samples, and Narcan distribution; managed inventory and compliance.
- Coordinated schedules and provided on-call supervision (three weeks on/off) for Lakeview and Greenville clinics.
- Drove quality improvement initiatives that improved efficiency, reduced wait times, and enhanced patient satisfaction.
- Acted as a resource for clinical workflow support and problem-solving.
- Key Achievements:
- Entrusted with leadership during two extended manager medical leaves (~3 months each), maintaining compliance, stability, and uninterrupted patient care.
- Consistently achieved record-high Glint Engagement Scores, exceeding prior benchmarks.
- Streamlined payroll and compliance processes to improve accuracy and efficiency.
- Strengthened communication by facilitating staff and provider meetings.
- Transitioned to full-time Lakeview leadership while maintaining Greenville support.
Senior Medical Assistant / SME
Spectrum Health System
Greenville, MI
01.2019 - 01.2021
- Delivered direct patient care and clinical procedures while supporting providers.
- Served as Immunization Champion, overseeing vaccine inventory, compliance, and staff education.
- Acted as EPIC SuperUser and Muse SME, training and mentoring staff in EMR systems.
- Managed clinical inboxes to support providers and ensure timely communication.
- Contributed to process improvement as a member of the SWEAT and Glint teams.
- Increased clinic productivity by training new medical assistants in proper techniques and best practices.
- Managed inventory of medical supplies effectively, ensuring necessary materials were readily available for efficient patient care delivery.
- Demonstrated commitment to professional growth by attending continuing education seminars and maintaining current certification as a Senior Medical Assistant.
Medical Assistant
Spectrum Health System
Greenville, MI
01.2016 - 01.2019
- Provided patient care including vitals, immunizations, injections, and lab tests.
- Managed clinical inboxes to support providers and address patient needs.
- Collaborated with clerical staff to streamline patient flow and clinic operations.
- Served as Immunization Champion, managing vaccine inventory, compliance, and staff education.
- Participated on the SWEAT team, contributing to standard work creation and process improvements.
- Served on the Glint team, supporting employee engagement initiatives.
- Participated in quality and safety programs to uphold compliance standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Medical Assistant / Supervisor
Dr. David Sova Consulting & Pain Management
Grand Rapids, MI
06.2013 - 01.2016
- Delivered patient care, injections, blood draws, and pain management preparation.
- Supervised staff hiring, onboarding, and training.
- Managed EHR documentation and processed prior authorizations.
- Oversaw office inventory and served as the main contact for outside vendors.
- Coordinated supply orders and ensured availability of medical materials.
- Covered the front desk, assisting with scheduling, patient check-in, and administrative support.
- Called and faxed pharmacies to submit prescriptions and refills.
- Maintained strict compliance with healthcare regulations, ensuring all practices met state and federal guidelines.
Certified Nursing Assistant
Grand Rapids Home for Veterans / Metron of Forest Hills
Grand Rapids, MI
11.2012 - 06.2013
- Assisted residents with ADLs, wound/catheter care, mobility, and nutrition.
- Monitored and documented vital signs to ensure patient safety.
- Provided emotional support and engaged residents in therapeutic activities.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Home Health Aide
Angel Care
Grand Rapids, MI
02.2012 - 11.2012
- Supported patients with ADLs, personal care, meals, and medication reminders.
- Documented care and communicated updates with supervising providers.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Team Member
McDonald's Corporation
Lakeview, MI
01.2010 - 01.2012
- Delivered customer service, processed transactions, and prepared food.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Operated register to process payments and collect cash payment for order totals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Education
Business Management Coursework
Western Governors University
Salt Lake City, UT01.2023
Certified Medical Assistant - undefined
Everest Institute
Grand Rapids, MI01.2013
Certified Nursing Assistant - undefined
Montcalm Community College
Sidney, MI01.2011
Skills
Multi-Site Clinic Operations Staff Supervision Payroll & Provider Compensation
undefinedCertification
Certified Medical Assistant (CMA)
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany Culture401k matchPaid sick leaveWork from home optionHealthcare benefitsTimeline
Practice Supervisor
Corewell Health (formerly Spectrum Health System)
01.2021 - Current
Senior Medical Assistant / SME
Spectrum Health System
01.2019 - 01.2021
Medical Assistant
Spectrum Health System
01.2016 - 01.2019
Medical Assistant / Supervisor
Dr. David Sova Consulting & Pain Management
06.2013 - 01.2016
Certified Nursing Assistant
Grand Rapids Home for Veterans / Metron of Forest Hills
11.2012 - 06.2013
Home Health Aide
Angel Care
02.2012 - 11.2012
Team Member
McDonald's Corporation
01.2010 - 01.2012
Certified Medical Assistant - undefined
Everest Institute
Certified Nursing Assistant - undefined
Montcalm Community College
Business Management Coursework
Western Governors University
Similar Profiles
Kari MillerKari Miller
Certified Clinical Medical Assistant at Corewell Health ( AKA Spectrum Health)Certified Clinical Medical Assistant at Corewell Health ( AKA Spectrum Health)
Josh CarpenterJosh Carpenter
Senior Site Reliability Engineer at Spectrum Health Medical Group (Corewell Health)Senior Site Reliability Engineer at Spectrum Health Medical Group (Corewell Health)
LANA LUCASLANA LUCAS
Registered Nurse at Butterworth/spectrum/corewell HealthRegistered Nurse at Butterworth/spectrum/corewell Health
Adam MercerAdam Mercer
Deputy at Kent County Sheriff's OfficeDeputy at Kent County Sheriff's Office
Owen BehrenwaldOwen Behrenwald
Front Desk Supervisor at Off-Seasons Sports AcedemyFront Desk Supervisor at Off-Seasons Sports Acedemy