Serena Nicholson
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. I'm dedicated to making delicious specialty coffee and other beverages and contributing to a safe, welcoming cafe environment. I am a fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making operations. I works well under pressure, with others and in fast-paced settings.
Overview
2
2
years of professional experience
Work History
Barista
Ten Ton Coffee
08.2023 - Current
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Used POS system to accurately enter orders and process payments.
- Promoted additional items with beverages, increasing store sales.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Restocked display cases with attractive arrangements to promote specialty food items like house made bagels and fresh pastries.
Barista
Dutch Bros
03.2023 - 07.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Worked efficiently with my coworkers to get drinks out in a timely matter.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Barista
Locally Nourished
08.2022 - 10.2022
- Promoted additional items with beverages, increasing store sales.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Maintained regular and consistent attendance and punctuality.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Education
High School Diploma -
Shasta Lake High School
Shasta Lake, CA05.2019
Skills
- Excellent math skills
- Table Bussing
- Coffee and Tea Preparation
- Supply Restocking
- Food Preparation
- Workstation Maintenance
- Customer Service
- Cash Register Operation
- Team Player
Timeline
Barista
Ten Ton Coffee
08.2023 - Current
Barista
Dutch Bros
03.2023 - 07.2023
Barista
Locally Nourished
08.2022 - 10.2022
High School Diploma -
Shasta Lake High School
Similar Profiles
Justin JaechJustin Jaech
Barista at Ten Ton Coffee And ArtBarista at Ten Ton Coffee And Art
Aneava McCandlessAneava McCandless
Barista at Ten Arrows CoffeeBarista at Ten Arrows Coffee
Sable BoothSable Booth
Sales Associate at Bon Ton Studio/Bon Ton BabySales Associate at Bon Ton Studio/Bon Ton Baby