Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Serena Fingers

Niagara Falls

Summary

A dynamic work professional with extensive experience in medical communication and data interpretation. Proven ability to enhance client independence through personalized care plans and effective collaboration with multidisciplinary teams. Committed to maintaining HIPAA compliance while ensuring optimal patient safety and well-being. I have worked in an office and group home facility setting. I look forward to the possibility of contributing to your team!

Overview

8
8
years of professional experience
1
1
Certification

Work History

Medical Liaison Officer/Direct Support Professional

People Inc
07.2023 - Current
  • Facilitated daily living activities to promote independence among individuals with disabilities.
  • Contacted Physicians and all appropriate parties regarding documentation and consent for procedures
  • Assisted in developing personalized care plans based on individual needs and preferences.
  • Monitored clients' emotional and physical well-being, reporting changes to appropriate staff.
  • Implemented safety protocols to ensure a secure environment for clients and staff.
  • Implemented HIPAA protocols and insured all patient insurance plans are up to date
  • Served as a liaison between patients, families, and medical teams, promoting effective communication and understanding of treatment plans.

Residential Counselor

Heritage Christian Services
03.2021 - 10.2022
  • Assisted clients in developing daily living skills to enhance independence and self-sufficiency.
  • Facilitated recreational activities to promote social interaction and community engagement among residents.
  • Maintained accurate documentation of client progress and incidents, ensuring compliance with safety regulations.
  • Collaborated with multidisciplinary teams to create individualized support plans tailored to client needs.
  • Contacted physicians and families regarding specialized care when needed
  • Maintain daily logs of patient behaviors and diagnoses
  • Processes confidential patient data under HIPAA compliance

Direct Support Professional

OPWDD-Fingerlakes DDSO
08.2017 - 03.2021
  • Documented daily progress notes, maintaining accurate records of client interactions and outcomes.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Enhanced individual care plans by collaborating closely with healthcare professionals, ensuring tailored support for each client.
  • Utilized EHR record for all medical documentation

Education

Certified Coding Associate - Medical Billing And Coding

Bryant & Stratton College
NY
03-2024

High School Diploma -

Lockport High School
Lockport, NY
06-2016

Skills

  • Data interpretation
  • Medical writing
  • Medical communication
  • Teamwork and collaboration
  • Data analyzation
  • Data collection
  • Data entry
  • Social communication
  • Trained in HIPAA compliance

Certification


  • CCA - Certified Coding Associate

Timeline

Medical Liaison Officer/Direct Support Professional

People Inc
07.2023 - Current

Residential Counselor

Heritage Christian Services
03.2021 - 10.2022

Direct Support Professional

OPWDD-Fingerlakes DDSO
08.2017 - 03.2021

Certified Coding Associate - Medical Billing And Coding

Bryant & Stratton College

High School Diploma -

Lockport High School

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