Serena Nieves
Lawton
Summary
A strong background in customer service and teamwork, honed at Universal Studios Orlando. Proven ability to resolve conflicts and enhance guest experiences while maintaining safety standards. Proficient in cash register operations and effective communication.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly. Army Veteran with excellent skills in attention to detail, and reliability, consistently contributing to operational success and team cohesion.
Responsible and proficient in handling money, restocking merchandise and helping customers locate products. Good listening skills combined with attentive and detail-oriented nature.
Overview
6
6
years of professional experience
Work History
91B Wheeled Vehicle Mechanic
United States Army
11.2015 - 10.2017
- Collaborated with fellow service members from other branches during joint exercises, demonstrating adaptability and teamwork capabilities.
- Operated and maintained armored vehicles.
- Secured and protected military property, assets, and personnel.
- Ensured mission readiness by maintaining personal weapons proficiency, scoring highly on annual qualification tests consistently.
- Assisted in the recovery of disabled vehicles in both field exercises and actual operations to ensure minimum disruption to mission objectives.
- Contributed to mission success by efficiently managing work orders for scheduled maintenance tasks on a diverse array of military vehicles.
- Assisted with the recovery of damaged or stranded vehicles during field training exercises, contributing to overall mission success.
- Upheld a clean and organized work environment, promoting safety and efficiency in the maintenance facility.
Attractions Operator
Universal Studios Orlando
05.2014 - 12.2014
- Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
- Contributed to a positive work environment by collaborating effectively with team members and supervisors.
- Participated in daily team meetings to discuss goals, review performance metrics, and identify areas for improvement.
- Coordinated effectively with other departments such as maintenance and food services to ensure seamless integration of services throughout the park.
- Upheld strict safety standards, adhering to all relevant guidelines and regulations at all times.
- Played an active role in emergency response efforts during incidents within the park, prioritizing guest safety above all else while following established protocols.
- Served as a knowledgeable resource for guests seeking information about park attractions, events, and amenities.
- Developed strong relationships with fellow team members, fostering a cohesive work environment that consistently delivered high-quality experiences for guests.
- Managed wait times effectively by implementing efficient boarding procedures and maintaining consistent ride operation speeds.
- Promoted a fun atmosphere for guests by engaging with them throughout their visit, offering assistance when necessary.
Cashier
KFC Taco Bell
09.2011 - 04.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
High School Diploma -
Osceola High School
Kissimmee, FL05-2013
Skills
- Team collaboration
- Customer service
- Attention to detail
- Time management
- Communication skills
- Adaptability
- Patience and empathy
- Work ethic and integrity
- Reliability and punctuality
- Conflict resolution
- Cash register operation
- Professionalism and courtesy
Timeline
91B Wheeled Vehicle Mechanic
United States Army
11.2015 - 10.2017
Attractions Operator
Universal Studios Orlando
05.2014 - 12.2014
Cashier
KFC Taco Bell
09.2011 - 04.2013
High School Diploma -
Osceola High School
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