Summary
Overview
Work History
Education
Skills
Timeline
Generic
Serena N. Tolbert

Serena N. Tolbert

Summary

Operations professional prepared to drive operational success. Known for improving process efficiencies and supporting strategic initiatives. Strong collaborator with focus on achieving results and adapting to dynamic environments. Expertise in logistics management and team coordination.

Overview

13
13
years of professional experience

Work History

WAREHOUSE LEAD

CPS - WAREHOUSING & LOGISTICS SERVICES
01.2023 - Current
  • Directs comprehensive training programs and performance reviews, significantly improving employee capabilities and overall operational effectiveness within the warehouse.
  • Supervises a 28-person warehouse staff across fast-paced shifts, optimizing daily operations and ensuring stringent adherence to performance and safety protocols.
  • Manages departmental budget and procurement procedures, handling financial receipting and applying accepted accounting principles to ensure fiscal accuracy and compliance.
  • Assists in the full recruitment and onboarding cycle for new warehouse employees, developing essential skills and knowledge to maximize their effective role integration and team productivity.
  • Maintains strict compliance with operational and safety regulations, continuously monitoring staff performance and contributing to audits to uphold professional standards and guidelines.
  • Orchestrates complex warehouse operations, demonstrating strong administrative and analytical skills in managing multiple divisions and coordinating critical functions simultaneously.

OPERATIONS COORDINATOR

CPS - WAREHOUSING & LOGISTICS SERVICES
06.2019 - 01.2023
  • Managed all distribution documents, overseeing generation, tracking, and storage, while also maximizing resource utilization through effective staff scheduling and task allocation.
  • Contributed to the development of departmental policies and procedures, ensuring organizational consistency, and negotiated vendor contracts to secure competitive pricing.
  • Assisted in the recruiting, hiring, and training of team members.

REGISTRAR/ADMINISTRATOR

YCCS - PROGRESSIVE LEADERSHIP ACADEMY
08.2016 - 07.2018
  • Cultivated strong relationships with faculty to seamlessly coordinate course offerings and schedules, while also developing and implementing registration policies, procedures, and timelines.
  • Participated in the development of institutional policies related to registration, grading, and graduation requirements, ensuring consistency across departments.
  • Maintained strict FERPA compliance through robust confidentiality protocols for sensitive student information, and effectively programmed master and student schedules.

TECHNOLOGY COORDINATOR/SCHEDULER/ADMIN ASSISTANT

CPS - MARSHALL HS
10.2014 - 07.2016
  • Communicated time-sensitive reports to board executives, coordinated school-wide events like health fairs, and managed multiple simultaneous projects while maintaining strict deadlines.
  • Evaluated transfer credit eligibility for incoming students, ensuring fair assessment aligned with institutional policies.
  • Configured devices, set up computers, updated software, and coordinated inventory supplies and equipment to maximize team productivity.

REGISTRAR/ADMINISTRATIVE FINANCIAL ASSISTANT

CPS - PICCOLO ES
07.2012 - 10.2014
  • Managed school registration and intake, serving as the primary parent liaison, and programmed, created, and updated student and master schedules.
  • Reconciled and balanced the annual budget, processing deposits and payments for purchase orders, and coordinated school testing schedules for data input.
  • Communicated time-sensitive reports to board executives and coordinated school-wide events, including health fairs.

Education

Bachelor of Arts - AIL- Concentration in Psychology

Chicago State University
Chicago, IL
05-2025

Associate of Arts - Early Childhood Education

Richard J. Daley College
Chicago, IL
05.1995

Skills

  • Administrative management
  • Payroll administration
  • Conflict mediation
  • Project lifecycles
  • Employee database management
  • Operations management
  • Warehouse operations
  • KPI tracking
  • Human resources
  • Incident reporting
  • Decision-making
  • Staff management
  • Staff training/development

Timeline

WAREHOUSE LEAD

CPS - WAREHOUSING & LOGISTICS SERVICES
01.2023 - Current

OPERATIONS COORDINATOR

CPS - WAREHOUSING & LOGISTICS SERVICES
06.2019 - 01.2023

REGISTRAR/ADMINISTRATOR

YCCS - PROGRESSIVE LEADERSHIP ACADEMY
08.2016 - 07.2018

TECHNOLOGY COORDINATOR/SCHEDULER/ADMIN ASSISTANT

CPS - MARSHALL HS
10.2014 - 07.2016

REGISTRAR/ADMINISTRATIVE FINANCIAL ASSISTANT

CPS - PICCOLO ES
07.2012 - 10.2014

Bachelor of Arts - AIL- Concentration in Psychology

Chicago State University

Associate of Arts - Early Childhood Education

Richard J. Daley College

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