Serena Ochoa
Chicago,IL
Summary
I've been at Discovery for two years and have loved the environment! I was promoted to manager only after working there for less than a year because I have always taken my work seriously and with the upmost professionalism. I have learned so many skills regarding Customer service, business finances, sale profits, and payroll. Along with leadership skills, and problem solving while in my position. I am currently in my sophomore year of college studying Business Administration along with Management and Accounting. But, I would love to work with Chase Bank because I am looking for a career based space to grow within the company. And learn more skills that lie with what I am studying. I have always had great experiences regarding the upmost customer service and attitude when visiting my local Chase Banks, and I want to be apart of that experience! Whether assisting others or working on analytics, I would be more than happy to create a permanent career with Chase.
Overview
2
2
years of professional experience
Work History
Manager
Discovery Clothing Company
07.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and customers.
- Cross-trained existing and new employees to maximize team agility and performance.
- Work on store's payroll percentage, SPM, and sale profits daily to ensure a consistent flow on both ends.
- Receive and stock all inventory including merchandise, and office supplies.
- Merchandise the clothing in the store to appeal to new trends, ideas, and social media influence to satisfy customer service and sales weekly.
- Travel to other Chicago and suburb locations to help encourage employee motivation, and merchandising within that store.
- Assist any and all customers to find exactly what they are looking for and to ensure a great shopping experience and service.
- Consistently building new friendships with employees, and a loyal cliental, through kindness and understanding of any persons situation.
- Step in and take initiative when needed from supervisor and company at all times. Whether meaning to take over the store when store manager is absent for long time periods, or traveling a distance to help another store in need of assistance.
Education
Theodore Roosevelt High School
Chicago, ILNo Degree - Business Administration And Management
Wilber Wright College
Chicago, IL05-2026
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Inventory management
- Computer skills
- Multitasking
- Hiring and training
- Professional and courteous
- Budget control
- Marketing
- Staff management
Timeline
Manager
Discovery Clothing Company
07.2023 - Current
Theodore Roosevelt High School
No Degree - Business Administration And Management
Wilber Wright College
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