Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Serena Olivares

San Antonio,TX

Summary

Organized individual with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Bill Miller Bar-B-Q
2019.07 - Current
  • Oversee daily operations, ensuring efficient workflow and customer satisfaction.
  • Implement staff training programs, enhancing team performance and service quality.
  • Analyze sales data to identify trends and opportunities, driving revenue growth.
  • Resolve customer complaints, maintaining high satisfaction and loyalty.
  • Coordinate inventory management, reducing waste and optimizing stock levels.
  • Pioneered digital menu system, enhancing order accuracy and reducing wait times, leading to improved customer satisfaction and operational efficiency

Customer Service Representative

HEB Grocery Store
2020.06 - 2021.07
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

John Marshall High School
San Antonio, TX
08.2021

Skills

  • Staff Training and Development
  • Operations Management
  • Strategic Planning
  • Maintenance and repairs
  • Hand and power tools
  • Auto and engine repair
  • Criminal Law

Timeline

Customer Service Representative

HEB Grocery Store
2020.06 - 2021.07

Assistant Manager

Bill Miller Bar-B-Q
2019.07 - Current

High School Diploma -

John Marshall High School
Serena Olivares