Serena Phinney
La Crosse
Summary
Compassionate and adaptable professional seeking to transition into psychology and mental health related field. Fast learner skilled in strong interpersonal communication,collaboration, and creating supportive environments. Proven ability to handle challenging situations with empathy and effective problem-solving.
Overview
4
4
years of professional experience
Work History
Intern
Child Advocacy Center
01.2025 - Current
- Collaborated with social workers, law enforcement, and legal teams to coordinate services and ensure timely case follow-up
- Maintained confidentiality and adhered to ethical standards in handling sensitive client information
- Assisted supervisors in providing support and resources to children and families
- Kept accurate case files and documented interactions per CAC policies and legal requirements
- Applied trauma-informed care principles to build safety and trust with clients
- Ensured culturally competent services that respected clients' diverse backgrounds and needs
Guest Advocate
Target
09.2020 - Current
- Provided exceptional customer service in a busy retail environment, consistently maintaining a positive, helpful, and friendly attitude
- Managed customer inquiries and returns, resolving issues efficiently and professionally
- Demonstrated leadership by training new hires, ensuring adherence to company standards and protocols
- Developed strong interpersonal communication skills through frequent interaction with diverse customers
Shift Leader
Moka
09.2022 - 05.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained inventory levels, ensured that all products were stocked and organized
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with store management to implement promotional campaigns and increase customer engagement and sales
Instructor
Kid Connection
09.2021 - 08.2023
- Led age-appropriate educational activities for children, fostering cognitive, social, and emotional development
- Used conflict resolution techniques to teach problem-solving and promote positive peer relationships
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
Education
Bachelor of Science - Psychology
University of Wisconsin - La Crosse
La Crosse, WI05-2025
Skills
- Interpersonal Communication
- Leadership
- Problem Solving
- Child Development & Education
- Time Management
- Technology
- Multitasking and organization
- Teamwork and collaboration
- Quick learner
Awards
Girl Scout Silver Award / Gift Baskets for Children’s Hospital, Girl Scouts of Minnesota - Troop 25250
Organized personalized gift baskets for children at a local hospital., Selected and customized items for different age groups to ensure the baskets brought joy and comfort., Documented the planning, fundraising, and execution of the project, preparing a final report for the Silver Award Committee.
Timeline
Intern
Child Advocacy Center
01.2025 - Current
Shift Leader
Moka
09.2022 - 05.2024
Instructor
Kid Connection
09.2021 - 08.2023
Guest Advocate
Target
09.2020 - Current
Bachelor of Science - Psychology
University of Wisconsin - La Crosse
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