Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Serena Ramirez

Fairfield,Ca

Summary

Highly motivated and clinically experienced Emergency Department Technician and recent nursing graduate with a strong foundation in acute care, patient safety, and interdisciplinary collaboration. Demonstrates proficiency in delivering age-appropriate, culturally sensitive care in high-pressure environments. Equipped in supporting emergency interventions, maintaining accurate documentation, and communicating effectively with patients, families, and healthcare teams. Committed to transitioning into a Registered Nurse role to provide evidence-based practice, and contribute to high-quality, patient-centered care.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Emergency Department Technician II

Kaiser Permanente- Vacaville, Ca
05.2025 - Current
  • Provided patient care including vitals, EKGs, phlebotomy, wound care, splints, and emergency support in compliance with EMTALA and HIPAA.
  • Supported clinical workflow by assisting with procedures, transporting patients, stocking supplies, and completing clerical tasks.
  • Communicated effectively with patients, families, and care teams while maintaining safety, confidentiality, and cultural sensitivity.
  • Maintained certifications and participated in training, meetings, and quality improvement initiatives.

Emergency Department Clerk

Kaiser Permanente- Vacaville, Ca
07.2023 - 05.2025
  • Checking patients in/out through EPIC Software
  • Assembles and collects paperwork, ie. travel packets, Worker’s Compensation, Disclosures, Laboratory labels and files, etc.
  • Capture revenue from patients

Teleservice Representative

Kaiser Permanente, Vallejo, Ca
04.2023 - 07.2023
  • Listen and understand patient’s concerns and needs
  • Utilized KPATHS software
  • Transfer patients to advice nurses, call center physicians, and other departments
  • Assist patients in appointment making and messaging physician offices

Lab Assistant I

Sutter Medical Foundation, Solano/ Yolo counties
10.2021 - 03.2023
  • Provides safe and efficient patient care.
  • Maintains patient confidentiality
  • Utilized EHS and Sunquest software
  • Processes and handles patient specimens properly and accordingly

Education

Associate's Degree - Nursing

Solano Community College
Solano County, Ca
05-2026

Bachelors Of Science - Nursing

Grand Canyon University
Phoenix, Az
10-2026

Bachelors Of Science - Health Science

Grand Canyon University
Phoenix, Az
01.2021

Associate's Degrees - General Science, Liberal Arts, and Science and Quantitative Reasoning

Solano Community College
Solano County, Ca
01.2019

High school Diploma - undefined

Will C Wood High School
Vacaville, Ca
01.2016

Skills

  • Clinical documentation
  • Patient and family advocacy
  • Patient education
  • Infection control
  • Medication and IV administration
  • Patient assessment and care
  • HIPAA protocol adherence
  • Policy and procedure compliance
  • Orthopedic splinting
  • Phlebotomy procedures

Certification

  • Certified Phlebotomy Technician - CPT 02180850 Exp. 3/2027
  • Pediatric Advanced Life Support – 265432564892 Exp. 7/2027
  • Advanced Cardiovascular Life Support - 265403531793 Exp. 7/2027
  • Basic Life Support Certification– 265413532438 Exp. 7/2027

Timeline

Emergency Department Technician II

Kaiser Permanente- Vacaville, Ca
05.2025 - Current

Emergency Department Clerk

Kaiser Permanente- Vacaville, Ca
07.2023 - 05.2025

Teleservice Representative

Kaiser Permanente, Vallejo, Ca
04.2023 - 07.2023

Lab Assistant I

Sutter Medical Foundation, Solano/ Yolo counties
10.2021 - 03.2023

Bachelors Of Science - Health Science

Grand Canyon University

Associate's Degrees - General Science, Liberal Arts, and Science and Quantitative Reasoning

Solano Community College

High school Diploma - undefined

Will C Wood High School

Associate's Degree - Nursing

Solano Community College

Bachelors Of Science - Nursing

Grand Canyon University

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