Serena Rogers
San Jose,CA
Summary
Hardworking college student with four years of experience in customer service, cleaning, and food handling. Equipped with excellent problem-solving and organizational skills, as well as the ability to perform well in a team. Has developed a mature and responsible approach to any task undertaken.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Cinemark
Milpitas, CA
10.2023 - 12.2024
- Supervised daily operations to ensure a smooth workflow, including inventory management, customer service, and proper rush and recovery planning
- Trained, coached, and motivated new/current team members to maintain high performance and adherence to company standards
- Monitored financial performance by tracking sales, managing budgets, and analyzing daily reports to meet revenue targets
- Completed assigned weekly personal tasks such as expiration checks on all inventory, reducing waste/controlling costs and an overall inventory audit, ensuring proper stocking/decreasing stock-outs
- Ensured compliance with safety, health, and company policies, maintaining a secure and welcoming environment
- Resolved/de-escalated customer concerns and complaints efficiently, enhancing guest satisfaction and loyalty
- Coordinated promotional events such as meetings and birthday parties to drive attendance and increase concession sales
- Collaborated with senior management to develop strategies for improving operational efficiency and profitability
Carryout Lead
Maggiano's Little Italy
San Jose, CA
09.2022 - 09.2023
- Managed a team of carryout staff, providing guidance, training, and support to ensure seamless operations during peak hours
- Oversaw order processing, ensuring accuracy, completeness, and compliance with company standards and health/safety regulations
- Garnished/packaged varieties of cold and hot food, while complying with all implemented systems
- Implemented quality control measures, resulting in a 20% decrease in order discrepancies and GWAP's (Guest With a Complaint)
- Collaborated with kitchen staff to streamline order preparation and pickup processes as well as communicated allergy concerns/modifications for existing orders
- Received Front House Employee of the Month Award in March 2023
Barista/Server
Tisane
San Jose, CA
04.2021 - 09.2022
- Prepared and served quality beverages for all customers by adhering to all presentation standards
- Memorized 30+ recipes and adjustments for making drinks
- Called out and organized drinks for in store and online purchases
- Bussed and reset tables to keep dining and work areas clean
- Described menu items and suggested appropriate options for food allergy concerns
Education
Associate of Science - Psychology
De Anza College
Cupertino, CA06-2025
High School Diploma -
Independence High School
San Jose, CA06.2022
Skills
- Leadership
- Customer Service
- Critical Thinking
- Multitasking and organization
- Time Management
- Conflict resolution
Certification
Food Handler Certificate
Timeline
Assistant Manager
Cinemark
10.2023 - 12.2024
Carryout Lead
Maggiano's Little Italy
09.2022 - 09.2023
Barista/Server
Tisane
04.2021 - 09.2022
Associate of Science - Psychology
De Anza College
High School Diploma -
Independence High School
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