Serena Rose
Bridgeport,CT
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Coach Sales Agent
Arise
08.2022 - Current
- Answer over 50 calls per day and assist customers with order purchases, canceling orders, and Reships e.g.
- Track Packages, file complaints and recalls
- Helping all issues to make sure Customers don't have any reasons to call back
- Identified issues, analyzed information, and provided solutions to problems.
Data Entry Clerk
Amazon Prime
06.2021 - 08.2022
- Achieved 93% cumulative “success” rate for entering data based on speed and accuracy
- Prepared customized reports for data analysts using Microsoft Excel
- Recorded demographic information based on customer surveys in Microsoft Excel
- Spreadsheets
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports
Operations Lead
Prospect Airport Services
06.2019 - 05.2021
- Liaised with the Airline Operations Manager and Assistant Manager regarding incoming and outgoing flights
- Oversaw the cleaning crew and ensured all tasks were completed in a timely manner
- Supervised employees who work for cabin cleaning service
Lactation Assistant
Montefiore Medical Group
06.2017 - 08.2017
- Maintain the patient scheduled as appointments are completed
- Responsible for encouragement of new patients and re-retention of existing patients in the clinic
- Completed daily front desk duties, including checking in patients upon arrival, placing patients in rooms, and checking them out after their appointment.
Education
High School Diploma -
Mount Vernon High School
Mount Vernon, NY06.2019
Skills
- Adaptability and flexibility
- Microsoft Office
- Problem-Solving Skills
- Time management and organizational skills
- Google sheets-Excel
- Communication skills
- Teamwork and collaboration
- Creativity and innovation
Social Media Marketing Freelancer
In my free time, I have been lending my support to various organizations, including SerAsh Cuisine, Christopher Rose Community Empowerment Campaign, and Bridging Access to Care INC, by promoting their products, services, and social causes on social media platforms. By engaging with these businesses and sharing their messages with a wider audience, I hope to help them achieve their goals and positively impact the communities they serve.
Timeline
Coach Sales Agent
Arise
08.2022 - Current
Data Entry Clerk
Amazon Prime
06.2021 - 08.2022
Operations Lead
Prospect Airport Services
06.2019 - 05.2021
Lactation Assistant
Montefiore Medical Group
06.2017 - 08.2017
High School Diploma -
Mount Vernon High School